L&T-Cloudfiniti | Service Desk Specialist

2 days ago


tamil nadu, India L&T-Cloudfiniti Full time
Job Purpose
Ensure L&T DCCS and Its Customers business continuity by providing 24/7 Infrastructure Monitoring & Network Support. The NOC/Infra Engineer is responsible for managing and maintaining our end Infra as well as client’s networks. Ensuring client satisfaction and quieting their networks are essential in this position. The role requires working in shift schedule (to cover 24/7).
Junior Engineer experience of handling Enterprise or Datacentres LAN/WAN Infrastructure (Router and Switches Juniper, Cisco and Dell), Load Balancers F5, Citrix, Juniper , Array Network ,DDOS and WAF and perform day to day Network operational activities.
Job Location
Chennai/Kanchipuram/Panvel
Roles & Responsibilities
Monitoring exposure on Network, Server, Database, Storage Cloud, and web /applications monitoring experience
To provide 24/7 network health investigation and signal to report by using Server, network, and application monitoring software
To review general clean-up of ticket queue received either from internal stakeholder or external
To ensure routine follow up with consumers via e-mails, phone calls or chat and ensure timely resolution to incident tickets of customers.
To supervise an active queue of trouble tickets through resolution and closure
Monitor IT functions of managed service providers and customers
Adhere to SLA & internal OLA and Providing First Touch resolution on Incidents and Service Request
Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.
Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
Properly escalate incidents in a timely manner per support guidelines and procedures.
Proactively monitor, recognize, analyse, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools & techniques.
Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents.
Performing regular checks on network hardware and software.
Managing system backups and network security protocols, Support, configuration, maintenance and upgrading of all networks and infrastructures for corporations
Knowledge of Sysadmin and Linux skills
Creating Standard Operating Procedure for Operations and updating KB articles
To provide top class remote service and on-site support to customers as per the SLA…
Performing regular checks on network hardware and software.
Desire to learn and develop all necessary technical & Analytical thinking skills
Strong skills in working with clients and communication
Experience in IT regarding the support and resolution of hardware and software issues
Ability to multi-task & creatively solve problems.
Knowledge of network cabling, network classification and network topology
EDUCATIONAL QUALIFICATIONS: (degree, training, and certification required)
BE/B-Tech or equivalent with Computer Science/IT or Electronics & Communication
Relevant Experience
3+ years of Networking experience; knowledge and hands-on experience of LAN (wired & wireless), WAN, and Network, Servers OS Windows/Unix, Vmware, Storage and Backup environments
Understanding of all OSI Layers from application to physical
Working knowledge two or more of the following vendors: Arista, Juniper, Cisco & Nokia
Experience with Layer 2 & Layer 3 protocols
Experience with BGP and OSPF operational environments
Experience with Wireless Networking (Deployment, operations, and troubleshooting)
Experience with Network Management Systems architecture, such as network monitoring, fault detection, device management, etc.
Experience with network management /automation tools such as Cisco Prime, Panorama, Tufin, Algosec.
Experience with network monitoring systems such as InfraON, SolarWinds, Science Logic
Experience with Monitoring Tools for all devices & application availability and Performance
Experience with Network Management Systems architecture, such as network monitoring, fault detection, device management, etc.
Knowledge of Solarwinds, checkmk, NetCool or other fault monitoring toolsets
Knowledge of ServiceNow or other incident and change management tools
Broad knowledge and background on TCP/IP, MPLS, SDWAN, WAN, and LAN technologies.
Basic working knowledge on Juniper MX, EX & QFX , Cisco 65xx/72xx/76xx, Nexus 5k/7k , Arista switches, Bluecoat proxy, F5 LTM & GTM
Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting
Experience with network management tools such as Ansible, Cisco Prime, Panorama, IPAM.
Experience with network monitoring systems such as SolarWinds, Nagios, or App dynamics.
Experience with helpdesk software systems such as Jira, Remedy, or ServiceNow.
DC documentation to be updated on timely manner
Experience in racking mounting the network or server infrastructure
Assist the customers in providing the remote access for the DC infrastructure
Experience with Monitoring Tools and Running Health scrip to Monitor Data base and Storage Health checks and Performance Monitor
Professional Certifications like ITIL,VCTA,CCNA, Azure or AWS, Red Hat and Microsoft System Administration, any one is mandatory.

  • tamil nadu, India L&T-Cloudfiniti Full time

    Job OverviewWe are seeking a skilled and motivated Palo Alto Administrator, SIEM Analyst, DDoS Protection Specialist, Network Engineer, and L3 Firewall Expert to join our dynamic cybersecurity and networking team. The ideal candidate will have expertise in managing Palo Alto Networks firewalls , FortiSIEM , working with Security Information and Event...


  • tamil nadu, India L&T-Cloudfiniti Full time

    Job PurposeAs a Network Implementation L3 member of the NOC team you will be responsible for providing Design and Implementation of Network devices. This role typically involves advanced-level responsibilities and expertise in managing and enhancing the network infrastructure. The ideal candidate will be high-level technical guidance and support across...


  • tamil nadu, India L&T-Cloudfiniti Full time

    Job LocationChennai/Kanchipuram/PanvelRoles & ResponsibilitiesKubernetes and OpenShift Management:Design, deploy, and manage containerized applications using Kubernetes and Red Hat OpenShift.Configure and optimize Kubernetes clusters for high availability, scalability, and reliability.Work with CI/CD pipelines, integrate automated testing, and deploy code...


  • tamil nadu, India L&T-Cloudfiniti Full time

    Job OverviewWe are seeking a highly skilled VMware, Cloud Orchestration, Linux, and Microsoft Administrator with expertise in managing AWS , Azure , and GCP environments. This individual will play a pivotal role in managing both on-premises virtualization platforms (VMware) and cloud platforms (AWS, Azure, GCP), ensuring seamless integration,...


  • tamil nadu, India L&T Technology Services Full time

    Corrosion SpecialistExperince - 3-25 YearsJob location - Bangalore/Chennai/VadodaraResponsibilities• Perform asset criticality assessment to identify assets needs to be reviewed for Risk Based Inspection• Owning all corrosion related data and deliverables including Corrosion Systems, API RBI, Risk Review, and Inspection Planning• Facilitate Corrosion...


  • tamil nadu, India L&T Technology Services Full time

    Job Description - Voice Development# Strong development & debugging understanding on C++ in multi process/ threaded environment with following skills• S trong understanding on “VoIP (SIP/H248), T38, SIP over TCP , VoLTE, voice quality/QoS, DSP ,Voice codecs, RTP/RTCP, RFC2833” and Management protocols: OMCI, TR098/TR104.• Good Understanding RJ11,...


  • tamil nadu, India L&T Technology Services Full time

    Job TitleQradarJob DescriptionYou will be part of the Cyber Defence Group responsible for Implementing and maintaining SIEM and SOAR for our customers.You will be responsible for understanding the customer requirement, design, Develop and implement scalable SOC management solution (SIEM / SOAR) for the customerCollaborate with customer team to define and...


  • tamil nadu, India L&T Technology Services Full time

    The Foundry Application Developer will leverage their expertise in both low-code and pro-code application development, with a strong emphasis on data engineering and ETL ecosystems, particularly within Palantir Foundry. This role is pivotal in developing and implementing use cases that utilize the Foundry Ontology (data layer) to drive business insights and...


  • tamil nadu, India L&T Technology Services Full time

    About the Company You will be part of the Cyber Defence Group responsible for SOC monitoring.About the RoleYou will be responsible for 24*7 monitoring of alerts and raising of incidents, performing initial triage of events, investigating security events, following up for closure of security incidents raised, continuously looking for opportunities to...


  • tamil nadu, India L&T Technology Services Full time

    About the CompanyYou will be part of the Cyber Defence Group responsible for SOC monitoring.About the RoleYou will be responsible for 24*7 monitoring of alerts and raising of incidents, performing initial triage of events, investigating security events, following up for closure of security incidents raised, continuously looking for opportunities to enhance...


  • tamil nadu, India L&T Technology Services Full time

    RAM EngineerExperience - 4-25 YearsJob location - Chennai & VadodaraResponsibilities• Develop and update RAM Models to simulate the performance of future projects. Agree the input data and assumptions of these models with key stakeholders. Merge the results of these models with the maintenance model to understand the relative impacts of maintenance on...


  • tamil nadu, India L&T Technology Services Full time

    Experience: 4-6 yearsWe are looking for a seasoned QA Engineer with 4 to 6 years of experience to join our dynamic team. The ideal candidate will possess strong expertise in Python, Selenium, Database, Flask or Django and various test frameworks, showcasing a proficiency in test automation.Responsibilities:1. Test Automation: Develop, implement, and maintain...


  • tamil nadu, India L&T Technology Services Full time

    3.5 to 5 yrs experience who can join preferably by 2nd week of December.Test Automation: Develop, implement, and maintain automated test scripts using Python, Selenium, API and relevant frameworks.Experience in OOPS ConceptQuality Assurance: Ensure the quality and reliability of software through comprehensive testing methodologies.Embedded Systems: Knowledge...

  • IT Service Desk

    2 months ago


    tamil nadu, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • Service Desk Associate

    7 months ago


    Coimbatore, Tamil Nadu, India Bangalore Strategic Solution Full time

    **Job Title: Service Desk Specialist** **Location**: Coimbatore **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording,...

  • Service Desk

    1 month ago


    Chennai, Tamil Nadu, India GAVS Technologies Full time

    Job Posted On 04-12-2024 20:54:05 Experience Required 4 - 7 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Description **Responsibilities**: Provide advanced technical support for hardware and software issues Lead the troubleshooting process for critical incidents Mentor and train junior service desk staff Develop and maintain support...


  • Tamil Nadu, India BASF Environmental Catalysts and Metal Solutions Full time

    **Customer Service Officer**: - Chengalpet Taluk, TN, IN, 603002**Objectives of the Position** To Service the customers. Order management vis-à-vis order-to-cash tasks and processes, fostering a culture of customer focus. **Main Tasks** - Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team - Perform sales and...


  • tamil nadu, India LTIMindtree Full time

    Role – ServiceDesk LeadExperience: 5 to 7 yearsLocation: Coimbatore, Mumbai , Chennai , Bangalore and HyderabadJob Description· Responsible for managing daily operations of the Service Desk managing Service Desk team representing team to other stakeholders and helping to ensure that Service Desk is constantly developing and improving· Ensuring customer...

  • Front Desk Executive

    7 months ago


    Kottivakkam, Chennai, Tamil Nadu, India Advanced Beauty Clinic Full time

    Handling incoming and outgoing calls. Monitoring the reception area. Telecalling, attending visitors. Customer handling, maintaining registers **Salary**: ₹15,000.00 - ₹20,000.00 per month **Education**: - Bachelor's (required) **Experience**: - Front desk: 1 year (required) **Language**: - English (required) Ability to Commute: - T Nagar,...

  • Customer Service Desk

    7 months ago


    Chennai, Tamil Nadu, India Quess Corp Limited Full time

    Customer service, Service Desk Experience -3-5 years Rotational Shift: 24/7 support **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹800,000.00 per year Day range: - Monday to Friday - Weekend availability Shift: - Morning shift - Night shift - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Customer...