Service Desk
2 weeks ago
Job Posted On
04-12-2024 20:54:05
Experience Required
4 - 7 years
Location
- Chennai, Tamil Nadu, India (CHN)
Job Summary
Description
**Responsibilities**:
Provide advanced technical support for hardware and software issues
Lead the troubleshooting process for critical incidents
Mentor and train junior service desk staff
Develop and maintain support documentation and troubleshooting guides
Monitor and analyze service desk performance metrics
Implement and optimize service desk procedures and best practices
Collaborate with IT teams to resolve complex technical problems
**Requirements**:
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 5 years experience in a technical support or service desk role
Strong knowledge of ITIL practices and service desk operations
Proficient in troubleshooting hardware, software, and network issues
Excellent communication and interpersonal skills
Experience with ticketing systems and remote support tools
Ability to work effectively both independently and in a team environment
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