Service Desk

2 weeks ago


Chennai Tamil Nadu, India GAVS Technologies Full time

Job Posted On
04-12-2024 20:54:05

Experience Required
4 - 7 years

Location
- Chennai, Tamil Nadu, India (CHN)

Job Summary

Description

**Responsibilities**:
Provide advanced technical support for hardware and software issues

Lead the troubleshooting process for critical incidents

Mentor and train junior service desk staff

Develop and maintain support documentation and troubleshooting guides

Monitor and analyze service desk performance metrics

Implement and optimize service desk procedures and best practices

Collaborate with IT teams to resolve complex technical problems

**Requirements**:
Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum of 5 years experience in a technical support or service desk role

Strong knowledge of ITIL practices and service desk operations

Proficient in troubleshooting hardware, software, and network issues

Excellent communication and interpersonal skills

Experience with ticketing systems and remote support tools

Ability to work effectively both independently and in a team environment


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