Delivery manager

1 month ago

Chennai, India Societe Generale Global Solution Centre Full time
Core Mission
The Cross-Asset Collateral & Risk operations Department (CCR), part of GBTO Operation department, oversees:
- The Collateral management on OTC products, Repo & Sec lending and CCP cleared products (OTC and listed products) for both Principal & Agency business,
- Reconciliation process facing OTC counterparts and cleared trade done by MARK/Principal,
- Global monitoring of counterparty/country risk for OPER entity,
- Project management and more specifically Collateral transformation program and regulatory projects.
This is a worldwide perimeter with teams located in Europe (Paris & London), in USA (Jersey City & Chicago) and Asia (Bangalore, Chennai & Hong Kong).
Within CCR, the teams located in India oversee performing all activities off-shored from other Regions, for both Principal and Agency business.
Purpose of the Role:
As a Lead of margining, port recs & dispute management team, the incumbent is responsible for providing direction and leadership in managing the priority, productivity and accuracy of day-to-day operations of CCR (Cross Asset Collateral and Risk Operations) within the Core Processing team vertical of SGGSC, in accordance with the objectives and plans of the BL for the year.
Responsibilities
The Margins, Port Recs & Dispute management teams within GSC CCR oversee the daily reconciliation of OTC collateralized trades (under ISDA/CSA), and must ensure the fast and accurate correction of identified discrepancies, relying on appropriate teams: TSU, Back-offices, MACC (in charge of valuation), external clients.
Delivery & Operational Excellence
As a Manager for CCR, responsibility is to ensure that all margin calls notifications are issued as per the CSA guidelines to clients and disputes are settled within a reasonable timeframe.
Monitoring and ensuring the production quality in terms of the KPI & KRI are in line with global standard and cash breaks are under control.
Ensure collation and reporting of KRIs for CCR that provides clarity of the Volume, Notification time, SLA, Incidents to stakeholders and management levels on a daily, weekly and monthly basis.
Ensure timely and accurate delivery of the various reporting tasks, performed/generated using internal tools and Tri Optima
Ensure all manual recs are performed accurately and in-line with the process requirements and breaks (if any), are escalated and reported appropriately
Ensure all ageing breaks and disputes are actioned in a timely manner by coordinating with appropriate business partners (TSU, MACC, CCR on-shore, etc.).
Identify and Monitor operational risks for critical function within CCR and make systematic reporting to all stakeholders. Ensure that relevant controls are implemented and performed timely. Understand and educate the team on internal controls and compliance processes along with and legal and regulatory requirements.
Ensure strict adherence to internal and external process guidelines including compliance and legal to build and maintain robust production and control environment.
Client Service Excellence
Collaborate with the Global CCR Managers & other stakeholders to ensure effectiveness of functional/regional OVS governance is built and sustained over time providing clarity of roles and responsibilities.
Conduct the stand-up meeting in more Client centric way including internal errors, Incidents, etc.
Maintain and establish relationship with representation from MARK and OSM.
Report and escalate any incident / alert to the management appropriately. Follow up with the relevant teams and close all open breaks in a timely manner
People & Culture
Staff development through strong engagement and training need analysis.
Formulate career development plans for top talent and review on a periodic basis.
Attrition management and recruitment of the replacement in a timely fashion.
Staff performance appraisals on regular basis, regular 1 to 1’s should be conducted & documented.
Effective delegation and oversight wherever appropriate.
Operational risk:
Understand the scope of the process and highlight the risks to stakeholders
Perform all controls timely and accurately
Ensure high risk items / situations are escalated to management in a timely fashion. Ensure all risk incidents are escalated to reporting / functional line manager in a timely fashion and are tracked till resolution.
Transversal Initiatives: participate/execute various transversal initiatives like information security, Audit, BCP etc. accordingly, apart from ensuring zero impact on normal BAU.
Internal & External interactions
Internal: CCR On-shore teams WW, FO, MACC, OPER BL, ITEC, Legal, RISQ, etc.
External : Clients, Counterparties, CCP, Vendors (Vermeg, Tri Optima, etc.)
Expected Profile & Skills
Good understanding of Collateral business and regulations
Excellent knowledge on OTC derivatives products
Excellent analytical skills
Good communication skills (lot of interactions with clients, on-shore, business partners)
Autonomy, pro-activity
Good management of priority
Capacity to work in transversal and complex environment
Qualifications
Graduate/Postgraduate in Finance with 12+ years’ experience
Solid experience in the IB environment and knowledge of overall collateral ops is extremely critical
Ability to identify and develop strong working relationship with internal partners as well as external clients
Successful customer service track record and the ability to foster a service-oriented work environment
Proficiency in MS Office Tools (Excel, Word Doc, PPT, etc.)
3s+ years of people management experience; flexible to work in EMEA/US shifts
Eye for detail and strong written and oral communication
Excellent interpersonal skills

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