System engineer l2

1 week ago

Mumbai, India XenTegra Private Limited Full time

About Us Xen Tegra is a leading provider of digital workspace and end-user computing solutions, helping organizations achieve secure, efficient, and innovative IT environments. We are passionate about delivering high-quality services and fostering a collaborative and dynamic team environment. Position Overview We are seeking a Level-2 System Engineer with strong problem-solving abilities, excellent communication skills, and expertise in modern IT tools and platforms. This individual will work closely with a team of highly skilled professionals to support our East Coast customers, with occasional flexibility to cover other time zones as required. Key Responsibilities • Provide Level 2 support for end-user computing environments, focusing on Okta, Google Workspace, Kandji (for Mac environments), Slack, Confluence, and Jira. • Troubleshoot and resolve issues with efficiency and precision, ensuring minimal downtime for customers. • Collaborate with internal teams and external customers to deliver tailored solutions. • Document processes, incidents, and resolutions in an organized and detailed manner. • Maintain up-to-date knowledge of industry trends and tools, and proactively suggest improvements. • Work effectively within a team of skilled professionals, contributing innovative ideas to enhance customer satisfaction. Key Skills and Experience • Technical Expertise: • Okta: Identity and access management, configuration, and troubleshooting. • Google Workspace: Administration, email management, and integrations. • Kandji: Experience with Mac device management and endpoint security. • Slack: Workspace management, troubleshooting, and automation. • Confluence & Jira: Familiarity with documentation and project management tools. • Problem-Solving: Ability to analyze and resolve complex technical issues efficiently. • Communication: Strong verbal and written communication skills, ensuring clear and effective collaboration with both technical and non-technical audiences. • Collaboration: A team player who thrives in a fast-paced, collaborative environment and enjoys working with “big ideas.” • Flexibility: Open to working flexible hours to support a variety of customer needs. What We Offer • A dynamic and inclusive work environment that encourages growth and innovation. • Opportunities to work with cutting-edge technologies and a team of highly skilled professionals. • Flexible working conditions tailored to balance personal and professional needs. Join us in shaping the future of IT solutions

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