WAF - L2 Engineer

5 months ago

Navi Mumbai, India Soffit Infrastructure Services (P) Ltd Full time

Job Summary:


Role: WAF - L2 Engineer

Experience: 3 to 6 years in Network Security

Location: Mumbai

Product Certification: F5 WAF Certified Professional


The WAF - L2 Engineer is a critical role within our Network Security team, responsible for managing and optimizing Web Application Firewall (WAF) solutions. The ideal candidate will bring 3 to 6 years of network security experience, with a specific focus on WAF management. This position is based in Mumbai and requires a strong technical background, excellent problem-solving skills, and the ability to work in a dynamic, fast-paced environment. The WAF - L2 Engineer will ensure the security and integrity of our network infrastructure, support incident response efforts, and collaborate with various teams to maintain high service levels.


Responsibilities:


  • Manage and optimize Web Application Firewall (WAF) solutions.
  • Integrate WAF solutions with various management and authentication tools such as email, AD, IAM, and SIEM.
  • Automate processes using scripting and SOAR tools.
  • Manage policies, exceptions, and perform packet capture, analysis, and troubleshooting.
  • Oversee incident, problem, service request, change, configuration, and capacity management of WAF setups.
  • Proactively use network monitoring tools to isolate events before service degradation.
  • Support incident monitoring and analysis/response initiatives.
  • Troubleshoot network issues across OSI Model layers 1, 2, and 3.
  • Conduct daily performance checks, periodic audits, and ensure compliance.
  • Perform immediate troubleshooting for network outages.
  • Implement and maintain network security policies, standards, and procedures.
  • Deploy and maintain access and security policies for WAF solutions.
  • Maintain service levels and oversee the 24/7 configuration, administration, and monitoring of network security infrastructure.
  • Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of WAF.
  • Create technical documentation, network diagrams, inventory control, and security documentation.
  • Collaborate with helpdesk, IT support, and application support teams for high-priority incident resolution.
  • Investigate, isolate, and resolve WAF incidents, providing Root Cause Analysis (RCA).
  • Design and implement WAF solutions for Data Centers (DC), Disaster Recovery (DR), Cloud, and Branch office environments.
  • Develop SOPs, Run books, and update knowledgebase in ITSM tools.
  • Automate and integrate tools with REST API/SDK for security dashboards and InfoSec tools (AD, IDAM, PAM, SIEM, SOAR).
  • Ensure compliance with audit points and timelines.
  • Perform patch updates and upgrades per compliance and audit requirements.
  • Lead and mentor L1 & L2 engineers.
  • Analyze packet captures using tools like Wireshark/Pcap.
  • Ensure timely closure of tickets within SLA and follow up on escalated tickets.
  • Prepare SLA reports for respective technology.


Required Skills:


  • Proficiency in managing WAF solutions.
  • Experience in Windows, Linux, Unix environments.
  • Hands-on experience in commissioning, implementation, and integrating WAF solutions.
  • Strong scripting and process automation skills.
  • Experience in policy and exception management.
  • Proficiency in packet capture, analysis, and troubleshooting tools.
  • Incident and problem management skills.
  • Strong verbal and written communication skills.
  • Demonstrated ability to manage, analyze, and solve complex issues.
  • Ability to lead and mentor a team of engineers.


If you are a dedicated network security professional with a passion for ensuring the safety and integrity of web applications, we encourage you to apply for this challenging and rewarding role.

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