
Customer Care Executive Temp to Perm
1 week ago
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
Customer Call Handling & Escalation – Be the first point of contact and ensure every issue is addressed with care and urgency.
Monitoring Open Calls – Track service calls and escalate delays due to parts unavailability.
MIS Reporting – Prepare insightful reports on parts and service performance.
B.Com degree with strong proficiency in English and Microsoft Excel
~ Minimum 2 year of experience in customer service or support roles
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