Technical Support Specialist

4 days ago

Bangalore, India First Brands Group, LLC Full time
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers.

We have an immediate opening for a Customer Support Engineer (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries.
Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology.
Capture full call details & resolution using call handling database.
Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries.
Assist with supporting customers and documenting data for market analytics.
Help customers trouble-shoot technical situations and provide solid technical advice.
Other duties and projects as assigned.
Education, Experience, and Skills
Mechanical/ Production Engineering degree.
Strong automotive knowledge required mechanic or technician work experience
Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage.
Proficiency in using basic computer programs like excel and other database tools
Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus.
Possess skills in on-line database platforms.
Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs.
It works from the office.
Available to work one part-time Saturday per month

  • Senior technical support specialist

    1 week ago

    Bangalore, India Aditi Consulting Full time

    Hi, We are hirng for Technical Support Specialist Basic Skills: B. S. or higher in Computer Science or related technical discipline, or related practical experience. 5+ years of experience in a technical support role, with relevant tooling and scripting experience. Preferred Skills: Hands-on experience with both relational and non-relational databases...

  • Technical support specialist

    1 week ago

    Bangalore, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Senior Technical Support Specialist

    1 week ago

    Bangalore, India Aditi Consulting Full time

    Hi, We are hirng for Technical Support Specialist Basic Skills: B.S. or higher in Computer Science or related technical discipline, or related practical experience. 5+ years of experience in a technical support role, with relevant tooling and scripting experience. Preferred Skills: Hands-on experience with both relational and non-relational...

  • Senior Technical Support Specialist

    1 week ago

    bangalore, India Aditi Consulting Full time

    Hi,We are hirng for Technical Support SpecialistBasic Skills: B.S. or higher in Computer Science or related technical discipline, or related practical experience. 5+ years of experience in a technical support role, with relevant tooling and scripting experience. Preferred Skills: Hands-on experience with both relational and non-relational databases (e.g.,...

  • Technical Support Specialist

    2 days ago

    Bangalore Rural, Bengaluru, India Manek Consulting Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    A Technical Support Specialist to join our team,provide timely, high-quality assistance.Troubleshoot software issues, guide partners through step-by-step solutions,ensure prompt resolution to maintain a high level of customer satisfaction. Required Candidate profileRespond to business partner queries in a timely manner via phone,email.Monitor and track...

  • Technical Product Support Specialist

    2 weeks ago

    bangalore, India InfoBeans Full time

    About the JobJob Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferredJob DescriptionWe are looking for an experienced Technical Product Support Specialist who will...

  • Technical Support Specialist

    2 weeks ago

    Bangalore Urban, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Support Specialist

    6 days ago

    bangalore district, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Support Specialist

    2 weeks ago

    Bangalore Urban, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Instrumentation Specialist

    1 week ago

    bangalore, India Tek Support Full time

    Position: Technology Trainer – Instrumentation SpecialistExperience: 10+ Years in Instrumentation, Measurement & Control SystemsMode: Remote / Part-timePosition Summary We are seeking an experienced Instrumentation Specialist – Technology Trainer with 10+ years of expertise in instrumentation systems, measurement technologies, and control solutions. The...