Customer Support Engineer
1 week ago
First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Customer Support Engineer (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties & Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. Capture full call details & resolution using call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work with in assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and uses Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned. Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated US time zone : 5.30 pm. It works from the office. Available to work one part-time Saturday per month
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Customer Support Engineer
2 weeks ago
Bangalore, India Capgemini Engineering Full time“Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems” Good understanding of Airline operating and maintenance environment. Experience in the Propulsion Fuel APU Air System domain Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair)...
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Customer Support Engineer
2 weeks ago
bangalore district, India Capgemini Engineering Full time“Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems” Good understanding of Airline operating and maintenance environment. Experience in the Propulsion Fuel APU Air System domain Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair)...
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Senior Customer Support Engineer
4 days ago
bangalore, India StitchFin Full timeAbout UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team...
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Senior Customer Support Engineer
3 weeks ago
bangalore, India StitchFin Full timeAbout Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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Senior Customer Support Engineer
20 hours ago
bangalore, India StitchFin Full timeAbout Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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Customer Support Engineer
1 week ago
Bangalore, India First Brands Group, LLC Full timeFirst Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...
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Customer Support Engineer
1 week ago
bangalore, India First Brands Group, LLC Full timeFirst Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to...
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Customer Support
1 week ago
bangalore, India illumine Full timeJob Role: Customer Success Specialist Illumine - Powered by Purpose Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine...
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Engineer I, Customer Support
7 days ago
Bangalore, Karnataka, India Parallel Wireless Full timeThe Parallel Wireless Professional Services PS organization is looking for a Customer Support Engineer to perform remote network monitoring and KPI reporting The ideal candidate will possess technical experience in the Radio Access Network RAN of mobile phone service provider industry As part of PW s PS organization this role would interface with PW s...
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Customer Support Engineer
4 weeks ago
Bangalore, Karnataka, India h2o.ai Full timeFounded in 2012 H2O ai is on a mission to democratize AI As the world s leading agentic AI company H2O ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data Its open-source technology is trusted by over 20 000 organizations worldwide - including more than half...
