Client Solutions Manager

3 weeks ago

gurugram, India VML Full time

Role: Client Solutions Manager

Reporting to: Account Director

Location: Gurugram


About Us:

VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices — powered by deep data and technology experience.

For more information, visit


Roles & Responsibilities


  • Serve as the main point of contact for assigned clients, managing day-to-day communications and ensuring their needs are met.
  • Develop deep relationships with clients to understand their business objectives, challenges, and social media goals.
  • Provide expert advice and recommendations to clients on social media strategies, trends, and best practices.
  • Collaborate with clients and internal teams to develop tailored social media strategies and campaign plans.
  • Oversee the creation, execution, and optimization of social media campaigns across various platforms (e.g., Facebook, Instagram, LinkedIn, Twitter).
  • Monitor campaign performance, analyze results, and provide actionable insights to clients to enhance campaign effectiveness.
  • Coordinate with creative, media, and analytics teams to ensure campaigns are executed on time, within budget, and to client specifications.
  • Manage campaign schedules, budgets, and deliverables, ensuring all aspects of the project are aligned with client expectations.
  • Prepare and present detailed performance reports, including key metrics, ROI analysis, and strategic recommendations.
  • Use data-driven insights to refine social media strategies and optimize future campaigns.
  • Stay updated on industry trends, emerging social media technologies, and the competitive landscape to provide informed recommendations.
  • Identify opportunities for innovation and improvement in social media practices and campaign execution.

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