Customer Relation Manager
2 days ago
To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club’s premium standards while acting as the primary point of contact for members. Reports to : General Manager - Services Guest Relations Executives / Associates External - Members, Guests, Residents, Vendors, Consultants, Service Providers Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff Oversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback. Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns. Maintain accurate member profiles, preferences, and engagement history in CRM systems. Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels. Monitor member feedback, industry trends, and operational data to continuously improve services. Promote a culture of ongoing learning through training, workshops, and best practice sharing within the team. People Management Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values. Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals. Foster cross-functional collaboration with F&B, Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery. Business & Financial Acumen Collaborate with the marketing and events teams to increase participation, revenue, and member engagement in club activities. Analyze service metrics, member participation trends, and satisfaction scores to inform strategic decisions. Oversee budget allocation for member engagement initiatives and ensure cost-effective service delivery. Act as the face of the club for VIP members, ensuring personalized attention and high standards of service. Represent the club at key events, industry forums, and networking opportunities. Model professional conduct, decision-making excellence, and service etiquette for the team. Culture & Brand Ambassador Create memorable experiences through thoughtful service touches and proactive engagement. Managing Legal and Compliance Practices Ensure all operations comply with club policies, membership rules, and legal regulations. Maintain confidentiality of member data and ensure secure handling of documentation. Oversee adherence to brand SOPs and service protocols. Ensure OH&S standards are integrated into daily service operations. Identify and address safety risks, maintaining readiness for emergencies. Graduate in Hospitality, Business Administration, or related field WORK EXPERIENCE ~6–8 years in guest relations or customer service, with at least 2 years in a supervisory/managerial role
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Customer Success Manager
1 week ago
Gurgaon, India customer success Full timeReady to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...
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Customer Relations Manager
22 hours ago
Gurgaon, India DLF Hospitality Full timePURPOSE:To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club’s premium standards while...
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Customer Relations Manager
2 days ago
Gurgaon, India DLF Hospitality Full timePURPOSE: To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club’s premium standards while...
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Customer Relations Manager
5 hours ago
Gurgaon, Haryana, India BENZ Packaging Solutions (P) Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title:Customer Relationship Manager (CRM)Location: Manesar, Gurgoan (Initial 3 Months) ➔ Golf Course Extension Road, Gurgaon (Permanent)Department:Sales & MarketingExperience:3+ Years (Packaging Industry Preferred) | Type: Full-Time, On-SiteLinguistic Proficiency (Mandatory):You must be fluent inEnglish, Hindi, and Tamil.Note: Proficiency in Telugu ...
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Customer Relation Intern
2 weeks ago
Gurgaon, India Veg Ease Full time**Job Description: Customer Relations Executive at Veg Ease** **Position: CRE** **Department**: CRM **Location: Asf centre 362-363, tower B, 5th floor, Udyog Vihar, Gurgaon, Phase-IV** **Company Overview**: Veg Ease is a leading provider of high-quality vegetarian and vegan food products, dedicated to promoting a healthy and sustainable lifestyle. As a...
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Customer Relations Executive
7 days ago
Gurgaon, Haryana, India Trainedbyyvs Full time ₹ 3,00,000 - ₹ 9,00,000 per yearCompany DescriptionWe are a team of passionate professionals who specialize in clinical nutrition, lifestyle nutrition, and exercise, working exclusively with women. We have helped over 300 women with PCOS reversal, structured fat loss, and maternity nutrition. We are dedicated to empowering women through customized nutrition and lifestyle plans to achieve...
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Customer Relations Executive
1 week ago
Gurgaon, Haryana, India ac69eb9d-bce8-46cb-8c1b-d13e8b32e28c Full time ₹ 3,60,000 - ₹ 6,00,000 per yearJob Title: Executive/Sr. ExecutiveDepartment: Customer RelationsJob Location: HO, Sector-43, Gurgaon.Educational Qualification: Any GraduateExperience Required: 2 to 5 yearsGender preference (if any): NASkills Required:-Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or...
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Customer Relations Representative
2 weeks ago
Gurgaon, Haryana, India JustCo Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout JustCo:JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering close to 50 coworking centres across eight gateway cities in the region.JustCo empowers flexible...
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Executive-customer Relations
2 days ago
Gurgaon, India Indigo Airlines Full timeFunctional responsibilities 2. Outcall customers to provide resolution. 3. Coordinate with other departments - especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers. 4. Responding to the high volume of customer queries and complaints Behavioural competency 1. Eagerness to learn 2....
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Customer Relations Specialist
2 weeks ago
Gurgaon, Haryana, India Pooch Pet Resort Full timeWe're Hiring at Pooch Pet ResortIf you love pets and dream of working in a place filled with wagging tails and happy paws — this one's for youPosition:Customer Relationship SpecialistLocation:GurgaonType:Full-time | On-siteAt Pooch Pet Resort, we're building a safe, loving, and engaging daycare & boarding experience for dogs of working professionals. And...
