Incident Manager
2 weeks ago
The RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts across our production systems and infrastructure. In this high-impact role, you will own the entire lifecycle of major incidents, ensuring they are resolved quickly, communicated clearly, and analysed deeply.You’ll not only lead during crisis moments but also build scalable incident management practices, define policy, train teams, and drive continuous reliability improvements.Key Responsibilities· System Reliability and Architecture: Able to lead system capacity planning. Drive the improvement to key metrics like MTTD/MTTA/MTTR.· Enhance Observability and Monitoring: Enhance coverage of critical applications and reduce noisy alerts.· Incident Detection & Triage: Monitor systems and inputs to identify incidents, validate them, and classify based on severity and business impact.· Incident Response Coordination: Lead high-priority incidents, mobilize relevant teams, and coordinate response efforts effectively.· Communication & Status Updates: Share timely updates with leadership and teams; ensure accurate status tracking and clear communication to customers when needed.· Post-Incident Analysis & RCA: Conduct root cause analysis for major incidents, facilitate blameless post-mortems, and follow through on corrective actions.· Process & Playbook Ownership: Maintain and improve incident processes, SLAs, escalation paths, and supporting documentation like runbooks and templates.· Collaboration & Stakeholder Alignment: Work closely with cross-functional teams to resolve recurring issues and align on improvements.· Tooling & Automation: Manage incident tools and drive automation in detection, alerting, and reporting.· Training & Readiness: Conduct simulation drills and train teams on incident response best practices.Key Requirements• 4+ years of experience in incident response, SRE, DevOps, or production operations• Proven experience leading high-severity incident responses across distributed systems• Strong technical fluency in cloud platforms like AWS, monitoring, and alerting• Expertise with incident management tools (PagerDuty, Opsgenie, Blameless, etc.)• Outstanding communication and stakeholder management skills• Familiarity with SLI/SLO/SLA frameworks, observability, and reliability engineering• Deep understanding of ITIL or incident lifecycle processes• Calm, structured, and analytical decision-maker — especially under pressureWhy Should You Apply?· Fast-paced environment· Accelerated Growth & Rewards· Easily approachable management· Work with the best minds and industry leaders· Flexible work timingsInterested?If this role sounds like you, then apply with us You have plenty of room for growth at LeadSquared.
-
Incident Manager
3 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full timeIncident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...
-
Incident Manager
1 week ago
Bengaluru, India Systal Technology Solutions Full timeCompetitive Salary And BenefitsSystal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing...
-
Incident Manager
3 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
3 days ago
Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
-
Incident Manager
1 week ago
Bengaluru, India Careernet Full timeKey Skills: ITIL, ITSM, Production Support, Linux, UNIX. Roles & Responsibilities: Manage production incidents to resolution in a 24/7/365 environment, utilizing incident management processes and keeping management informed of status, impact, and resolution actions. Lead and guide incident triage calls from a technical perspective, analyzing infrastructure...
-
Incident Manager
2 weeks ago
Bengaluru, Indore, India Tech Mahindra Full time ₹ 8,00,000 - ₹ 24,00,000 per yearManaging major incidents - Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.Coordinating...
-
Incident Manager
3 weeks ago
Bengaluru, Karnataka, India State Street Full timeWho we are looking for The Incident Manager role is part of the Major Incident Management function within Global Production Management Major Incident Management provides a follow the sun support model to manage co-ordinate and communicate major incidents As Major Incident Manager you will Coordinate the resolution of critical Major Incidents utilizing...
