Senior Problem Manager

2 days ago

India Finastra Full time

What will you contribute? Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business. The incumbent is accountable for the governance and lifecycle of all problems, contributing to enhancing the availability of products and services and eliminating recurring incidents to ensure a world-class customer experience. The Problem Manager will collaborate with the Incident Management Team to ensure accurate details are captured in the incident records for transition to the problem records. The Problem Manager role provides insight to the Business on the health of the Infrastructure and Application environments. It is responsible for the effective oversight of root cause analysis-related activities. The role will manage and maintain a consistent level of service and best practices to achieve adherence to KPIs, SLAs, and CSFs. This role will be responsible for regular Management and Executive level reporting, ensuring data accuracy, and can translate technical details to an executive audience. Responsibilities & Deliverables: Your deliverables as a Problem Manager will include, but are not limited to, the following: Produce necessary reports and metrics for Senior Leadership analysis Creation and facilitation of the weekly Major Problem Review Responsible for measuring and reporting on KPIs and the Problem Management Process performance Responsible for the Continual Improvement of the Problem Management Process Providing governance and oversight of the end-to-end problem management process Reporting on organizational performance relative to KPIs and SLAs Driving problem management adoption across the organization Participate in Service Improvement initiatives to drive a better customer experience Overseeing and accountable for the adherence to the problem management policy and procedures Audit readiness and compliance Driving improved process integration, especially with Major Incident Management Perform trend analysis to mitigate operational risk and unavailability Testing and participating in the road map of the ITSM system Assist with ServiceNow feature and functionality Support Incident Management as needed Required Skills and Experience: 5+Yrs of Experience Problem Manager Governance ITIL Certification Excellent written and verbal communication in English Analytical abilities, attention to detail, stability, responsibility as well as customer focus Ability to work independently as well as part of a customer facing team Excellent Knowledge of reporting methodology, PowerBI and/or advanced excel. Good technical understanding across infrastructure, at a high level to ensure understanding of basic concepts Degree in Computer Science, Mathematics, Business IT or related, or relevant work experience

  • Problem Manager

    5 days ago

    Mumbai, India YES BANK Full time

    Job Description Job Summary The Problem Manager is responsible for managing the lifecycle of all problems within the IT environment, ensuring timely identification, root cause analysis, and resolution to prevent recurrence of incidents. This role plays a critical part in maintaining service stability and driving continuous improvement across BDTS operations....

  • Problem Manager

    4 weeks ago

    India Dautom Full time

    Client Introduction: In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects. Job Purpose: The Problem Manager will lead the end-to-end...

  • Problem Manager

    4 weeks ago

    India Dautom Full time

    Client Introduction: In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects. Job Purpose: The Problem Manager will lead the end-to-end...

  • Problem Manager

    4 weeks ago

    India Dautom Full time

    Client Introduction:In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Purpose:The Problem Manager will lead the end-to-end lifecycle...

  • Problem Manager

    2 weeks ago

    Pune - Business Bay, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Problem Manager, AVP Job Description: Job Title: Problem Manager Corporate Title: AVP Location: Pune, India Role Description You will be joining DB's Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by...

  • Problem Management Expert

    3 days ago

    india Nespresso Full time

    PROBLEM MANAGEMENT EXPERT – ERP & APPLICATIONSWe are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot:Location: Bengaluru, Karnataka, IndiaType of Contract: PermanentGrade: Band 2Type of work: HybridWork Language: Fluent Business EnglishThe Role:As a Problem Management Expert you will be...

  • MD Geriatrician

    5 days ago

    Chennai, India Athulya Senior Care Full time

    Job Description Company Description Athulya Senior Care is dedicated to providing safe and fulfilling ageing solutions for seniors across South India. With a wide range of senior care services, including assisted living, home care, palliative care, dementia care, and rehabilitation, Athulya ensures seniors enjoy dignified, independent, and hassle-free lives....

  • Creative Lead

    4 days ago

    India The Senior Designer Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    The Senior Designer is a highly skilled creative leader responsible for producing and overseeing compelling visual content across digital and print platforms, with a strong emphasis on UX/UI design, video production/editing, and multi-channel branding. This role delivers high-impact, strategically driven design solutions for tradeshows, websites, social...

  • 3 Days Left! Problem Management

    2 weeks ago

    Bengaluru, India Capgemini Full time

    Job Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of...

  • Senior Farm Manager

    2 weeks ago

    India KisaanYard Full time

    Job Description Company Description KisaanYard is a platform dedicated to strengthening the rural economy by connecting farmers with buyers, retailers, traders, corporate users, industrial users, and exporters. Through an innovative e-auction facility, KisaanYard helps farmers sell their agricultural produce at better and competitive rates. These...