Problem Manager
5 days ago
Job Description Job Summary The Problem Manager is responsible for managing the lifecycle of all problems within the IT environment, ensuring timely identification, root cause analysis, and resolution to prevent recurrence of incidents. This role plays a critical part in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities - Own and manage the end-to-end problem management process, from detection through RCA to closure, ensuring compliance with service level agreements and regulatory standards. - Lead RCA efforts using tools like HP ESM, ensuring historical data is leveraged for faster diagnosis and resolution. - Collaborate with Incident Managers, Change Managers, and Application/Infra Support teams to ensure seamless problem resolution and stakeholder alignment. - Maintain and enhance the problem management knowledge base to support proactive incident prevention and training. - Ensure all problem records and resolutions adhere to internal policies and regulatory guidelines. - Coordinate with external vendors and internal teams for resource allocation, PO issuance, and contract renewals related to problem management support. - Generate regular reports on problem trends, resolution effectiveness, and improvement opportunities for senior leadership review. Required Skills & Qualifications - Proven experience in IT service management, particularly in problem and incident management. - Strong analytical skills with hands-on experience in RCA tools and methodologies. - Excellent communication and stakeholder management abilities. - Familiarity with HP ESM, Dynatrace, Service Now and ITSM platforms. - Understanding of regulatory and compliance frameworks relevant to banking operations. Preferred Certifications - ITIL Foundation or Intermediate (Problem Management module) - ISO/IEC 20000 or equivalent service management standards
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Problem Manager
4 weeks ago
India Dautom Full timeClient Introduction: In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects. Job Purpose: The Problem Manager will lead the end-to-end...
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Problem Manager
4 weeks ago
India Dautom Full timeClient Introduction: In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects. Job Purpose: The Problem Manager will lead the end-to-end...
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Problem Manager
4 weeks ago
India Dautom Full timeClient Introduction:In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Job Purpose:The Problem Manager will lead the end-to-end lifecycle...
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Problem Management
2 days ago
Mumbai, Maharashtra, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per yearChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
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Senior Problem Manager
1 day ago
India Finastra Full timeWhat will you contribute? Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business. The incumbent is accountable for the...
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Problem Manager
2 weeks ago
Pune - Business Bay, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per yearProblem Manager, AVP Job Description: Job Title: Problem Manager Corporate Title: AVP Location: Pune, India Role Description You will be joining DB's Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by...
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Problem Management Expert
3 days ago
india Nespresso Full timePROBLEM MANAGEMENT EXPERT – ERP & APPLICATIONSWe are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot:Location: Bengaluru, Karnataka, IndiaType of Contract: PermanentGrade: Band 2Type of work: HybridWork Language: Fluent Business EnglishThe Role:As a Problem Management Expert you will be...
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Problem Analyst
2 days ago
Mumbai, India NEC Software Solutions Full timeCompany Description Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a ‘Top 50 Innovative...
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Problem Analyst
1 week ago
Mumbai, Maharashtra, India NEC Software Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany Description Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a 'Top 50 Innovative...
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Problem Analyst
2 days ago
Mumbai, India NEC Full timeJob Description Total IT Experience: 4-7 years Analysis and reporting of incident data to identify trends, potential problems and root causes · Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure · Production of statistics and reports to demonstrate where possible repeat...
