Customer Support Representative

5 days ago

Bangalore, India Diversified Full time

Job Summary:

The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client.

Primary Duties and Responsibilities:

•Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts.

•Create tickets for new service requests.

•Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system.

•Make outbound calls for proactive monitoring of tickets.

•Work with team members as needed to ensure proper ticket entitlement/coverage.

•Adhere to all departmental and company-wide guidelines, practices, policies and procedures.

•Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information.

•Provide updates to clients on any changes to their service ticket.

•Communicate with prospective clients and refer them to Sales as needed.

•Determine when an issue requires escalation to a higher-level support member or management.

•Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients.

•Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools.

Job Qualifications:

•Education/Certifications:

High School Diploma or Graduation

•Ability to read and interpret documents such as SOP’s, operating instructions, and procedure manuals.

•Excellent communication skills, both verbal and written.

•Ability to empathize with clients' issues and provide clear, concise instructions.

•Patience and professionalism in handling customer inquiries and concerns.

•Experience in a customer-facing role preferred.

•Ability to solve problems and deal with variables in situations where limited standardization exists.

•Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution.

•Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously.

•Attention to detail in logging accurate and up-to-date information in incident/problem management databases.

•Open for feedback and direction

•Commitment to following departmental and company-wide guidelines, practices, policies, and procedures.

•Understanding of the importance of maintaining compliance with industry standards and regulations.

•Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests.

•Capacity to adapt to changing priorities and manage workload effectively.

•Strong interpersonal skills to build rapport with clients and colleagues.

•Ability to remain calm and composed in high-pressure situations.

•Demonstrates accountability, reliability & sense of ownership.

  • Customer Support Representative

    4 days ago

    bangalore, India Varma Capital Full time

    Customer Support Representative JDRole : Customer Support RepresentativeEmployment Type : Full-TimeShift:  US ShiftAbout Us:Varma Capital is a distinguished investment firm that excels in growth equity strategies, with a strong emphasis on value creation through a “buy and build” methodology. Our mission is to empower brands to realize their full...

  • Customer Support Representative

    1 day ago

    bangalore, India Timeshare Vacation Club Full time

    Job Vacancy: Customer Support Representative Location: Bangalore Working Hours: Weekdays: 9:00 AM to 6:00 PM Saturday: 9:00 AM to 1:30 PM Experience Required: Minimum 2 years in a similar field About the Role: We are looking for a Customer Support Representative to join our team in Bangalore. In this role, you will be responsible for helping members...

  • Customer Support Representative

    2 days ago

    bangalore, India Timeshare Vacation Club Full time

    Job Vacancy: Customer Support Representative Location: Bangalore Working Hours: - Weekdays: 9:00 AM to 6:00 PM - Saturday: 9:00 AM to 1:30 PM - Experience Required: Minimum 2 years in a similar field About the Role: We are looking for a Customer Support Representative to join our team in Bangalore. In this role, you will be responsible for helping...

  • Customer Support Representative

    2 days ago

    bangalore, India Timeshare Vacation Club Full time

    Job Vacancy: Customer Support Representative Location: Bangalore Working Hours: Weekdays: 9:00 AM to 6:00 PM Saturday: 9:00 AM to 1:30 PM Experience Required: Minimum 2 years in a similar field About the Role: We are looking for a Customer Support Representative to join our team in Bangalore. In this role, you will be responsible for helping members...

  • Customer support representative

    5 days ago

    Bangalore, India Diversified Full time

    Job Summary: The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties and Responsibilities: ...

  • Customer Support Representative

    5 days ago

    bangalore, India Diversified Full time

    Job Summary: The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties and Responsibilities: •Receive...

  • Customer Service Representative

    1 week ago

    Bangalore, India HouseOfMakeup.com Full time

    Company Description House Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...

  • Customer Service Representative

    1 week ago

    bangalore, India HouseOfMakeup.com Full time

    Company Description House Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...

  • Customer Service Representative

    1 week ago

    bangalore, India HouseOfMakeup.com Full time

    Company DescriptionHouse Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...

  • Customer Service Representative

    7 days ago

    Bangalore, India HouseOfMakeup.com Full time

    Company Description House Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...

  • Customer Service Representative

    2 months ago

    bangalore, India Gain.pro Full time

    Who are we? Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most. We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more...

  • Customer Service Representative

    2 months ago

    Bangalore City, India Gain.pro Full time

    Who are we?Gain.Pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most.We serve 100% of MBB/Big-4 advisories, clients representing > $500bn of private equitycapital and more than...

  • Customer support representative

    3 weeks ago

    Bangalore, India REQS Business Solutions Full time

    Hello all, We are hiring for the below role: International Voice Process - US Job Summary Must have excellent & impeccable communication skill. Excellent phone etiquette & Excellent verbal, written & interpersonal skills. It’s a plus if you have experience in any customer service VOICE process. Preferred People with International BPO...

  • Customer Support Representative

    7 days ago

    bangalore, India REQS Business Solutions Full time

    Hello all,We are hiring for the below role:International Voice Process - USJob SummaryMust have excellent & impeccable communication skill.Excellent phone etiquette & Excellent verbal, written & interpersonal skills.It’s a plus if you have experience in any customer service VOICE process.Preferred People with International BPO Experience.US process & fixed...

  • Customer Service Representative

    3 weeks ago

    Bangalore Metropolitan Area, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at Snaphunt. As a key member of our Contact Center, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.The JobProvide top-notch customer support via phone, email, and...

  • Help desk support representative

    2 weeks ago

    Bangalore, India WrkSpot Full time

    Help Desk Support Representative & UAT Tester Bangalore India  Reports to: Customer Success Lead & Head of Customer Success Wrk Spot is a technology company reinventing hotel operations by seamlessly integrating operations with labor management and compliance across multiple properties in a single Saa S solution. Using Io T and AI, we transform...

  • Help Desk Support Representative

    7 days ago

    bangalore, India WrkSpot Full time

    Help Desk Support Representative & UAT TesterBangalore IndiaReports to: Customer Success Lead & Head of Customer SuccessWrkSpot is a technology company reinventing hotel operations by seamlessly integrating operations with labor management and compliance across multiple properties in a single SaaS solution. Using IoT and AI, we transform hotels into smart...

  • Help Desk Support Representative

    4 days ago

    bangalore, India WrkSpot Full time

    Help Desk Support Representative & UAT Tester Bangalore India Reports to: Customer Success Lead & Head of Customer Success WrkSpot is a technology company reinventing hotel operations by seamlessly integrating operations with labor management and compliance across multiple properties in a single SaaS solution. Using IoT and AI, we transform hotels into...

  • Help Desk Support Representative

    1 day ago

    bangalore, India WrkSpot Full time

    Help Desk Support Representative & UAT TesterBangalore IndiaReports to: Customer Success Lead & Head of Customer SuccessWrkSpot is a technology company reinventing hotel operations by seamlessly integrating operations with labor management and compliance across multiple properties in a single SaaS solution. Using IoT and AI, we transform hotels into smart...

  • Manager Customer Support

    2 months ago

    bangalore, India Solventum Full time

    Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear...