Customer support representative
2 days ago
Job Summary: The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties and Responsibilities: •Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts. •Create tickets for new service requests. •Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system. •Make outbound calls for proactive monitoring of tickets. •Work with team members as needed to ensure proper ticket entitlement/coverage. •Adhere to all departmental and company-wide guidelines, practices, policies and procedures. •Log and track issues using incident/problem management database (Connect Wise) with accurate, up to date information. •Provide updates to clients on any changes to their service ticket. •Communicate with prospective clients and refer them to Sales as needed. •Determine when an issue requires escalation to a higher-level support member or management. •Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients. •Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools. Job Qualifications: •Education/Certifications: High School Diploma or Graduation •Ability to read and interpret documents such as SOP’s, operating instructions, and procedure manuals. •Excellent communication skills, both verbal and written. •Ability to empathize with clients' issues and provide clear, concise instructions. •Patience and professionalism in handling customer inquiries and concerns. •Experience in a customer-facing role preferred. •Ability to solve problems and deal with variables in situations where limited standardization exists. •Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution. •Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously. •Attention to detail in logging accurate and up-to-date information in incident/problem management databases. •Open for feedback and direction •Commitment to following departmental and company-wide guidelines, practices, policies, and procedures. •Understanding of the importance of maintaining compliance with industry standards and regulations. •Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests. •Capacity to adapt to changing priorities and manage workload effectively. •Strong interpersonal skills to build rapport with clients and colleagues. •Ability to remain calm and composed in high-pressure situations. •Demonstrates accountability, reliability & sense of ownership.
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Customer Support Representative
1 day ago
Bangalore, India Caledon Technologies Full timeJob Title: Customer Care Executive - International Voice Process Note: Not for Tech-background, Its just a basic call center role for 1 to 2 years exp candidates. Location: Bangalore (Work From Office) Dear Candidate, Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our International...
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Customer support representative
2 days ago
Bangalore, India Caledon Technologies Full timeJob Title: Customer Care Executive - International Voice Process Note: Not for Tech-background, Its just a basic call center role for 1 to 2 years exp candidates. Location: Bangalore (Work From Office) Dear Candidate, Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our...
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Customer service representative
2 days ago
Bangalore, India MBSAP Enterprises Full timeWE ARE HIRING FOR OUR CLIENT Job Title: Customer Service Representative | Empowering Women in Customer Service & support | Freshers can also apply. Location: Bengaluru We’re looking for enthusiastic Tele Callers to engage with clients, promote products/services. If you’re passionate about communication and customer relationships. Key...
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Customer Service Representative
1 day ago
Bangalore, India MBSAP Enterprises Full timeWE ARE HIRING FOR OUR CLIENT Job Title: Customer Service Representative | Empowering Women in Customer Service & support | Freshers can also apply. Location: Bengaluru We’re looking for enthusiastic Tele Callers to engage with clients, promote products/services. If you’re passionate about communication and customer relationships. Key...
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Customer Service Representative
1 day ago
bangalore, India HouseOfMakeup.com Full timeCompany Description House Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...
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Customer Service Representative
1 day ago
Bangalore, India HouseOfMakeup.com Full timeCompany Description House Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...
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Customer service representative
1 day ago
Bangalore, India HouseOfMakeup.com Full timeCompany Description House Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...
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Customer Support Representative
5 hours ago
Bangalore, India Diversified Full timeJob Summary: The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties and Responsibilities: •Receive...
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Customer Support Representative
1 day ago
Bangalore, India Diversified Full timeJob Summary: The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties and Responsibilities: ...
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Customer Service Representative
2 days ago
bangalore, India HouseOfMakeup.com Full timeCompany DescriptionHouse Of Makeup is a clean makeup brand based in Mumbai, India. All our products are 100% clean, vegan, and free from animal cruelty. We are committed to making premium-quality makeup accessible to all, without any compromises. Our brand follows the EU Cosmetic Directive, with over 1300+ toxic ingredients banned in all our makeup...
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Customer support manager
2 days ago
Bangalore, India Idyllic Services Full timeJob Title: Manager, Customer Support Experience :- 6-9 Yrs, Location :- Bengaluru, KA Work Mode :- Hybrid Job Summary: We are seeking an experienced Manager, Customer Support to lead and oversee a team of Interface Customer Support Representatives. This role requires a hands-on leader who can provide technical and product assistance, handle...
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Customer Support manager
1 day ago
Bangalore, India Idyllic Services Full timeJob Title: Manager, Customer Support Experience :- 6-9 Yrs, Location :- Bengaluru, KA Work Mode :- Hybrid Job Summary: We are seeking an experienced Manager, Customer Support to lead and oversee a team of Interface Customer Support Representatives. This role requires a hands-on leader who can provide technical and product assistance, handle escalated...
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Bangalore, India Yogakulam Academy Full timeAs a Customer Care Representative at Yogakulam Academy, you will play a vital role in managing client inquiries, providing information, and ensuring a positive experience across various communication channels. Primarily, you will handle Instagram messages, emails, and occasionally, phone calls. You’ll assist clients with their questions, class...
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Bangalore, India Talent500 Full timeTalent500 is hiring for one of our client: We are seeking a Technical Customer Support Rep to join our Solutions Delivery team. This position will assist internal customers by troubleshooting incidents to resolve issues related to data availability and reports and dashboards. This position will represent the Data Analytics Reporting Team, support and...
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bangalore, India MBSAP Enterprises Full timeWE ARE HIRING FOR OUR CLIENTJob Title: Customer Service Representative | Empowering Women in Customer Service & support | Freshers can also apply.Location: BengaluruWe’re looking for enthusiastic Tele Callers to engage with clients, promote products/services. If you’re passionate about communication and customer relationships.Key Responsibilities:Make...
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bangalore, India Diversified Full timeJob Summary:The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client.Primary Duties and Responsibilities:•Receive and...
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bangalore, India Caledon Technologies Full timeJob Title: Customer Care Executive - International Voice ProcessNote: Not for Tech-background, Its just a basic call center role for 1 to 2 years exp candidates.Location: Bangalore (Work From Office)Dear Candidate,Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our International Voice...
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bangalore, India Caledon Technologies Full timeJob Title: Customer Care Executive - International Voice Process Note: Not for Tech-background, Its just a basic call center role for 1 to 2 years exp candidates. Location: Bangalore (Work From Office) Dear Candidate, Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our...
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bangalore, India Talent500 Full timeTalent500 is hiring for one of our client: We are seeking a Technical Customer Support Rep to join our Solutions Delivery team. This position will assist internal customers by troubleshooting incidents to resolve issues related to data availability and reports and dashboards. This position will represent the Data Analytics Reporting Team, support and...
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Idyllic Services | Customer Support manager
3 days ago
bangalore, India Idyllic Services Full timeJob Title: Manager, Customer Support Experience :- 6-9 Yrs, Location :- Bengaluru, KA Work Mode :- Hybrid Job Summary: We are seeking an experienced Manager, Customer Support to lead and oversee a team of Interface Customer Support Representatives. This role requires a hands-on leader who can provide technical and product assistance, handle escalated...
