Compliance Vice President

Welcome to Indevia, we specialize in providing high-impact accounting solutions to quick service restaurant clients, and with a team of highly qualified professionals, we ensure their success in a fast-paced, high-volume environment. We use technology, strategy, and extensive industry expertise to assist our clients improve their profitability and financial health.

We are seeking a seasonal and enthusiastic Vice President - Operations, this position won't just be overseeing numbers – you'll be cultivating a high performing team, refining processes, and ensuring our clients thrive in an industry where speed and precision is everything. If you're ready to lead with purpose, drive innovation, and transform the future of QSR financial services, let's build something extraordinary together.

This role will drive strategic initiatives, streamline processes, and enhance service delivery for QSR clients while fostering a high-performance culture within the Organization. This position will play a pivotal role in designing and implementing a sustainable organization structure for operations that supports scalable growth, operational excellence, and a robust team. We have been working remotely since COVID and continue to excel in this model, with a few teams operating in traditional office setting permanently. You will report directly to the EVP of HR, Operations and Finance and collaborate closely with a range of teams and diverse personalities across the Organization.

Scouting for: Vice President – Operations

Develop and implement the best practices to enhance processes, system, efficiency, accuracy, and scalability of accounting services for clients (QSR & Non QSR)

# Monitor key performance metrics to drive continuous improvement and profitability.

# Your ability to listen and understand will be key to building strong, collaborative relationships.

# Attract and retain Top Talent – Work with HR team on attracting strategies to bring in world-class professionals who share our vision.

~ Oversee and standardize the transition process, ensuring the onboarding within 30-60 days using a structured SOP's, process document, automation tool/software to track the progress for both internal team and client, ensuring a clear, structured transition process.

# Manage Data migration, financial reporting, integration, and regulatory compliance throughout the transition and ensure smooth implementation of accounting software, automation, and deliverables.

# Ensure seamless integration of financial system to support real-time reporting and analytics.

# Develop and implement standard operating procedures (SOPs) for streamlined financial operations.

~ Team Development and Management:

# Oversee workforce planning and resource allocation to optimize performance and client service. Collaborate with the Training Manager to design and implement training programs for onboarding for new hires, refresher courses, process standardization and continuous skill development and so on.

# Develop succession planning frameworks for roles across Operations team in conjunction with AVP and EVP.

# Effectively manage team performance by setting clear goals and expectations, tracking progress, providing timely constructive feedback, and addressing performance difficulties/challenges.

~ Error Management and CAPA control:

# Implement error detection frameworks and automated tracking tools to ensure real-time monitoring and resolution.

# Drive process automation and innovation reconciliation tools to minimize manual errors and enhance accuracy.

# Foster a zero-error culture through quality audits, training programs and proactive risk mitigation strategies.

Client Relationship Management: Maintaining strong relationships with key clients, ensuring their unique accounting needs are met with precision and on a timely basis through regular calls, virtual meetings and onsite visits as needed. Financial Oversight for Business Outcomes: Develop, implement, maintain visibility and monitor the real-time dashboards to track key metrics, client transitions, error rates and operational efficiency and profitability in conjunction with Operations and other Support departments/team.

Regulatory Compliance: Ensure all accounting Operations adhere to industry regulations, tax requirements and best financial practices.

Manage other responsibilities as assigned by the Management from time to time.

Graduate in any stream plus a diploma/degree in Accounting or Finance.

MBA (Preferable)

~15+ years of hands-on experience in operations management is a must including more than 10 plus years in a managerial role. Preferably in an accounting or financial services firm serving the QSR industry/clients.

~ Deep understanding of QSR accounting principles, financial reporting, and industry specific regulations

~ You can juggle multiple projects, manage your time effectively, and stay on top of details without losing sight of the big picture.

~ Process-driven with a strong Project Management and Product Owner Mindset

~ Experience with accounting software, automation tools, and data driven decision making.

~ Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences.

~ International business experience (handing US Accounting clients) with valid US Business visa (Preferable)

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