Customer Service Representative
5 hours ago
Role Overview We are looking for a Customer Experience Team Lead with 7+ years of overall experience in customer service and a minimum of 4 years of proven expertise in handling chat process teams. The ideal candidate will be a people-focused leader with strong analytical skills and a track record of delivering outstanding customer satisfaction through digital-first support channels. Key Responsibilities Lead, mentor, and motivate a team of process executives to deliver seamless customer experiences Monitor performance metrics (AHT, CSAT, FCR, SLAs) and drive continuous improvements Develop team strategies to enhance productivity and quality in chat support Handle escalated issues with empathy, quick resolution, and customer-first thinking Conduct regular coaching, feedback sessions, and training for team development Collaborate with cross-functional teams (Product, Tech, Marketing) to provide customer insights for service improvements Implement best practices in digital customer support and adopt automation where relevant Drive employee engagement and foster a culture of accountability, collaboration, and growth Requirements 7+ years of overall experience in customer service / customer experience roles Minimum 4 years of experience in leading chat process teams Strong people management and team development skills Hands-on expertise with customer support platforms and chat technologies Excellent communication, conflict resolution, and problem-solving skills Data-driven mindset with the ability to analyze reports and take strategic decisions High adaptability to a fast-paced, customer-obsessed environment Mandatory Requirements 7+ years of overall experience in customer service / customer experience roles Minimum 4 years of experience in leading chat process teams Strong people management and team development skills Hands-on expertise with customer support platforms and chat technologies Excellent communication, conflict resolution, and problem-solving skills Data-driven mindset with the ability to analyze reports and take strategic decisions High adaptability to a fast-paced, customer-obsessed environment
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Customer Service Representative
2 weeks ago
India Magnum Group Full timeJob Description Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with a workforce of over 2000. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, Magnum Group has a strong presence...
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Customer Service Representative
5 hours ago
India CareerUS Solutions Full timeCustomer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional,...
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Customer Service Representative
24 hours ago
india Snaphunt Full timeThe Role: The role: Earn up to $3,500 per month (depending on experience) as a Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition. As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with...
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Customer Service Representative
4 weeks ago
Delhi, India Piezel LLC Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time on-site role located in Gurugram for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day...
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Customer Service Representative
2 weeks ago
India Marsion Tech Full timeJob Description We're seeking a Customer Service Representative to join our remote support team. You'll serve as the first point of contact for customers, ensuring inquiries are handled efficiently, professionally, and with empathy. The ideal candidate is customer-focused, tech-savvy, and enjoys solving problems. Key Responsibilities - Respond to customer...
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Customer Service Representative
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra LUZO Full timeCompany DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...
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Customer Service Representative
2 weeks ago
India Bloom Consulting Services Full timeNA Experience **0 - year** Offered Salary Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any alarm/ticket.
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Customer Service Representative
1 week ago
India Bloom Consulting Services Full timeNot Disclosed Experience **0 - Year** Offered Salary **Lakh** Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any...
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Customer Service Representative
4 weeks ago
India HIve-O Full timeCompany Description Alphagen Software Solutions is a forward-thinking technology company led by dynamic young leaders who believe in recognizing and rewarding talent, fostering employee growth, and delivering excellence to clients. We work with significant clients in the hospitality industry, driving innovation through Hive-O, our complete Property...
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Customer Service Representative
4 weeks ago
Ahmedabad, Gujarat, India, Gujarat the EleFant Full timeCompany Description EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth. Role Description This is a full-time on-site role as a Customer Delight...
