My Coffee Co. | Barista | gurgaon

1 month ago

gurgaon, India My Coffee Co. Full time
The Key Responsibility Areas (KRA) for a barista at My Coffee Co. should focus on delivering excellent beverages, creating memorable customer experiences, and maintaining smooth operations at the kiosk. Here’s a detailed list:
1. Beverage Preparation
• Prepare coffee, tea, and other beverages according to the brand’s recipes and quality standards.
• Ensure consistency in the taste, presentation, and quality of every order.
• Stay updated on new recipes, techniques, and seasonal offerings.
2. Customer Service
• Greet customers warmly and create a welcoming environment.
• Provide recommendations and upsell beverages or food items based on customer preferences.
• Handle customer complaints or special requests professionally and efficiently.
3. Cleanliness and Hygiene
• Maintain cleanliness and organization of the workstation, equipment, and utensils.
• Follow all food safety and hygiene regulations as per local laws and brand standards.
• Conduct regular cleaning of coffee machines, grinders, and other equipment.
4. Order Management
• Take accurate customer orders and ensure timely preparation and delivery.
• Manage multiple orders efficiently during peak hours.
• Handle any order adjustments with clarity and professionalism.
5. Inventory Management
• Monitor stock levels of coffee beans, milk, syrups, and other supplies.
• Report low inventory levels or any discrepancies to the kiosk manager.
• Minimize wastage by following proper portion control guidelines.
6. Skill Development
• Continuously improve barista skills, including latte art and advanced brewing techniques.
• Attend training sessions and workshops organized by the company.
• Stay informed about coffee trends and customer preferences.
7. Team Collaboration
• Work closely with other team members to ensure smooth operations during shifts.
• Assist in training new baristas or support staff as needed.
• Communicate effectively with the kiosk manager about operational issues or feedback.
8. Customer Engagement
• Encourage customers to participate in loyalty programs or promotions.
• Build rapport with regular customers to enhance brand loyalty.
• Represent My Coffee Co. positively through professionalism and enthusiasm.
9. Equipment Maintenance
• Perform daily maintenance and minor troubleshooting of coffee machines and grinders.
• Report any equipment malfunctions or damages to the kiosk manager immediately.
• Ensure all tools and machines are in good working condition.
10. Compliance
• Follow all standard operating procedures (SOPs) outlined by the company.
• Adhere to company policies regarding uniforms, punctuality, and customer interaction.
• Ensure compliance with health and safety regulations.

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