Service Manager

7 days ago


India Parle Elizabeth Tools Pvt Ltd Full time

Position : Service Manager – Mumbai

Key Responsibilities:

  • Lead and manage service operations for press part tooling customers
  • Handle AMC (Annual Maintenance Contracts) and ensure timely execution
  • Resolve customer complaints with a proactive and solution-oriented approach
  • Coordinate across departments for smooth service delivery (cross-functional role)
  • Guide and mentor service engineers and technicians
  • Ensure compliance with pharma engineering standards and safety protocols
  • Maintain service documentation and performance reports
  • Drive continuous improvement in service quality and customer satisfaction
  • Collaborate with sales and R&D teams for customer feedback and product enhancements
  • Manage vendor relationships and third-party service providers

Desired Profile:

  • BE in Mechanical Engineering or related field
  • 8–10 years of experience in Pharma Engineering / Tooling industry
  • Strong leadership and team management skills
  • Excellent troubleshooting and technical support capabilities
  • Experience in handling audits and regulatory compliance
  • Effective communication and customer relationship skills

Location: Mumbai, To apply: Email


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