
IT Service Manager Position
2 weeks ago
We are seeking an experienced IT Service Manager to lead our application support team. The ideal candidate will have a proven track record of managing teams, ensuring smooth application deployment, and maintaining well-documented processes.
Key Responsibilities:- Ownership of application production support for IT applications.
- Lead Application Support L1&L2 across applications from an end-user perspective.
- Form, maintain, and manage a capable IT application support team.
- Ensure well-documented SOP/checklist and execution as per expected timelines.
- Own disaster recovery of applications with close coordination with the infra team.
- Ensure expected SLAs, turnaround time requirements linked to incidents, changes, problems in production.
- Manage the application deployment in production.
- Lead and prioritize the application support team's workload.
- Manage and own the Problem Management Process.
- Maintain application monitoring, performance tuning, and testing.
- Provide input to implementation, backup, and rollback plans.
- 3-6 years of experience in a similar role.
- Excellent verbal and written communication skills.
- Prior support function background required.
Why This Role Matters:
This is an excellent opportunity to take on a leadership role and drive IT service excellence. If you have a passion for delivering high-quality services and leading teams, we encourage you to apply.
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