Technical Team Lead

4 days ago

Mumbai, India AVI-SPL Full time

Job Summary:

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

The team leader role is accountable for the management of them Onsite team and customer relationship. They oversee the onsite delivery team to ensure that contracted services are delivered in accordance with agreed expectations and Service Level Agreements

Essential Duties and Responsibilities

  • Review administrative processes and recommend improvements as necessary
  • Responsible for overflow of work as dictated by business needs
  • Maintain current and acceptable procedures for all assigned task
  • Perform preventative maintenance task to help maintain customer space
  • Responsible for job site documentation as needed
  • Adhere to and understand local safety standards for all site duties
  • Troubleshoot various audio/video systems.
  • Responsible for level 1 remote support of multimedia estate
  • Escalate all incidents to the onsite maintenance teams where required
  • Perform onboarding of technology hardware
  • Perform remote troubleshooting for offices globally
  • Perform remote checkouts and Ready For Business tests following system updates
  • Work with other internal teams to co-ordinate RFB checks following updates to Morgan Stanley Infrastructure
  • Manage and execute firmware and software upgrades of of Multimedia equipment
  • Work with support departments and Supplier

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