Technical Team Lead

2 weeks ago

Mumbai, Maharashtra, India AVI-SPL Full time
Job Description

Job Summary:

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

- Review administrative processes and recommend improvements as necessary.
- Responsible for overflow of work as dictated by business needs.
- Maintain current and acceptable procedures for all assigned task.
- Setup/breakdown of conference spaces to meet the customers event needs.
- Perform preventative maintenance task to help maintain customer spaces including but not
- limited to: testing/repairing cables, testing/repairing various hardware components.
- Clean various AV equipment including but not limited to: camera lenses, monitors and
- equipment fans.
- Responsible for job site documentation as needed.
- Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support.
- Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
- Provide client training as needed.
- Adhere to and understand local safety standards for all site duties.
- Setup and troubleshoot various audio/video systems.
- Travel to various job sites as required.

Other duties assigned as needed

Skills and Abilities

- Effectively communicate with employees, customers and colleagues.
- Ability to use hand and power tools in a safe and efficient manner.
- Ability to solder & crimp connectors.
- Ability to work and think independently and ensuring to meet deadline.
- Basic computer knowledge.
- Knowledge of basic signal flow for audio, video and control.
- Valid Drivers License and a Motor Vehicle Record that meets AVI-SPL driving standards.

Education and/or Experience

- Minimum of 1 3 years of audio visual integration experience preferred.
- Formal education in Electronics or related field preferred.
- Minimum of a High School Diploma or equivalent preferred.
- Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat
- Preferred external training:
- o AMX Intro to Networking for AV Professionals.
- o Crestron Professional Installation.
- o Exton AV Associate Certification.
- o InfoComm Quick Start to the Audio-Visual Industry.
- o InfoComm CTS General Certification.

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