Technical Team Lead

2 weeks ago

Mumbai, Maharashtra, India AVI-SPL Full time

Job Summary:

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

  • Review administrative processes and recommend improvements as necessary.
  • Responsible for overflow of work as dictated by business needs.
  • Maintain current and acceptable procedures for all assigned task.
  • Setup/breakdown of conference spaces to meet the customers event needs.
  • Perform preventative maintenance task to help maintain customer spaces including but not
  • limited to: testing/repairing cables, testing/repairing various hardware components.
  • Clean various AV equipment including but not limited to: camera lenses, monitors and
  • equipment fans.
  • Responsible for job site documentation as needed.
  • Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support.
  • Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
  • Provide client training as needed.
  • Adhere to and understand local safety standards for all site duties.
  • Setup and troubleshoot various audio/video systems.
  • Travel to various job sites as required.

Other duties assigned as needed

Skills and Abilities

  • Effectively communicate with employees, customers and colleagues.
  • Ability to use hand and power tools in a safe and efficient manner.
  • Ability to solder & crimp connectors.
  • Ability to work and think independently and ensuring to meet deadline.
  • Basic computer knowledge.
  • Knowledge of basic signal flow for audio, video and control.
  • Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.

Education and/or Experience

  • Minimum of 1 – 3 years of audio visual integration experience preferred.
  • Formal education in Electronics or related field preferred.
  • Minimum of a High School Diploma or equivalent preferred.
  • Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat
  • Preferred external training:
  • o AMX Intro to Networking for AV Professionals.
  • o Crestron Professional Installation.
  • o Exton AV Associate Certification.
  • o InfoComm Quick Start to the Audio-Visual Industry.
  • o InfoComm CTS General Certification.

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