Senior voice operations engineer
3 weeks ago
Job Title Senior Voice Operations Engineer Location India Responsible for all EMEA Voice services Must Have Technical Skills 1 Cisco UC Platforms o CUCM up to version 14 o Unity Connection o UCCE version 12 o CUIC o Expressway o 3rd party applications 2 Ring Acqueon Outbound Dialler Campaign Manager Verba Verint 2 Advanced Expert Level Hands On Experience o Cisco UCCE with appropriate trainingcertifications 3 Technical Expertise o E164 dial plan Translation Route Patterns Calling Search Space Partitions o BULK Administration Tool BAT o Jabber deployment on mobile and laptop o IVR and Menu options within Unity Voice Mail o Voice over IP Protocols SIP H323 MGCP SCCP o Legacy Voice Protocols ISDN QSIG o Debugging voice gateway including QSIG SIP protocols Nice to Have Technical Skills 1 Voice Recording Systems o Verba Verint 2 3rd Party Applications o 2 Ring Acqueon Outbound Dialler Campaign Manager 3 Cross Training Potential o Working as part of a Network and Voice team with potential to crosstrain Soft Skills 1 Communication o Ability to communicate at all levels End users Office Regional Managers o Providing internal training and update workshops 2 Team Collaboration o Maintaining and encouraging working relationships with other departments o Knowledge transfer and creating designbuild documentation 3 Problem Solving o Technical fault finding and incident management o Providing diagnosis and resolution of voice incidents 4 Project Management o Overseeing daytoday management of the Voice estate o Implementing change in a controlled manner o Ensuring CMDBdocumentation is up to date Project Overview The role involves both operational support and project work Projects include office relocations expansion and developmentdeployment of new telephony services The individual will lead projects handle upgrades installations and provide highlevel support Responsibilities Overview Provide Level 23 support for UK voice systems Act as an SME for UCCE and CUCM Recommend and implement improvements for the voice estate Diagnose and resolve voice incidents Maintain high levels of networkvoice availability and resilience Manage the Voice estate and recommend improvements Ensure work quality and adherence to company standards Maintain uptodate CMDBdocumentation Deploy and maintain corporate standards Follow internal policies and procedures Critical Dependencies 1 Experience o Demonstrable handson project involvement o Leading projects rather than assisting o Supporting largescale deployments 2 Location o Responsible for all EMEA Voice services o Providing Level 23 support for all UK voice systems Must Needed Experience Indepth experience with Cisco UC platforms including CUCM up to version 14 Unity Connection UCCE version 12 CUIC Expressway and 3rd party applications such as 2 Ring Acqueon Outbound Dialler Campaign Manager and Verba Verint Advanced Expert level handson experience in Cisco UCCE with appropriate trainingcertifications Demonstrable handson project involvement including leading projects rather than assisting Experience in upgrading and installing Cisco UC solutions Supporting largescale deployments on a daytoday basis
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Senior Voice Operations Engineer
2 weeks ago
bangalore, India LTIMindtree Full timeJob TitleSenior Voice Operations EngineerLocationIndia Responsible for all EMEA Voice servicesMust Have Technical Skills1 Cisco UC Platformso CUCM up to version 14o Unity Connectiono UCCE version 12o CUICo Expresswayo 3rd party applications 2Ring Acqueon Outbound Dialler Campaign Manager Verba Verint2 AdvancedExpert Level HandsOn Experienceo Cisco UCCE with...
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Senior Voice Operations Engineer
3 weeks ago
bangalore, India LTIMindtree Full timeJob TitleSenior Voice Operations EngineerLocationIndia Responsible for all EMEA Voice servicesMust Have Technical Skills1 Cisco UC Platformso CUCM up to version 14o Unity Connectiono UCCE version 12o CUICo Expresswayo 3rd party applications 2Ring Acqueon Outbound Dialler Campaign Manager Verba Verint2 AdvancedExpert Level HandsOn Experienceo Cisco UCCE with...
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Senior Voice Operations Engineer
4 weeks ago
bangalore, India LTIMindtree Full timeJob Title Senior Voice Operations Engineer Location India Responsible for all EMEA Voice services Must Have Technical Skills 1 Cisco UC Platforms o CUCM up to version 14 o Unity Connection o UCCE version 12 o CUIC o Expressway o 3rd party applications 2Ring Acqueon Outbound Dialler Campaign Manager Verba Verint 2 AdvancedExpert Level HandsOn...
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Senior Voice Operations Engineer
4 weeks ago
bangalore, India LTIMindtree Full timeJob Title Senior Voice Operations Engineer Location India Responsible for all EMEA Voice services Must Have Technical Skills 1 Cisco UC Platforms o CUCM up to version 14 o Unity Connection o UCCE version 12 o CUIC o Expressway o 3rd party applications 2Ring Acqueon Outbound Dialler Campaign Manager Verba Verint 2 AdvancedExpert Level HandsOn Experience o...
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Senior NLP Engineer
1 month ago
Bangalore, India GNANI INNOVATIONS PRIVATE LIMITED Full timeJob Title: Senior NLP Engineer - Multilingual Voice Bot and Chatbot DeveloperJob Summary:We are seeking a highly skilled Senior NLP Engineer to join our team at GNANI INNOVATIONS PRIVATE LIMITED. The ideal candidate will have a strong background in developing multilingual voice bots and chatbots, with expertise in pretraining and continual pretraining of...
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Senior Security Operations Engineer
1 month ago
Bangalore, India Rapid Technologies Full timeJob Title: Senior Security Operations EngineerJob Summary:We are seeking a highly skilled Senior Security Operations Engineer to join our team at Rapid Technologies. As a key member of our Global team, you will be responsible for managing and optimizing our vulnerability management program using the ServiceNow platform.Key Responsibilities:Understand...
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Senior operations manager
1 week ago
Bangalore, India VoiceClub Full timeCompany Description Voice Club is Bengaluru's premier on-demand audio consultation platform. Our app connects users with companions for casual chats or expert advice. As a rapidly scaling startup, we've achieved 2 million downloads and $2.5 million ARR. Join our journey to revolutionize audio consultations. About the Role As an Operations Manager,...
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Senior nlp engineer
1 month ago
Bangalore, India Gnani.ai Full timeWe are seeking a Senior Natural Language Processing (NLP) Engineer with a robust background in developing multilingual voice bots and chatbots. The ideal candidate will possess knowledge of pretraining and continual pretraining of large language models (LLMs) for multiple languages. Expertise in fine-tuning LLMs using Parameter Efficient Fine-Tuning...
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SENIOR SECURITY OPERATIONS ENGINEER
3 weeks ago
bangalore, India VLink Inc Full timeTitle: SENIOR SECURITY OPERATIONS ENGINEERLocation: Bangalore, India - OnsiteEmployment Type: 12+ months ContractJob DescriptionAs a Senior Security operations Engineer, you will typically focus on leading initiatives to significantly improve an organization's security operations capabilities, including enhancing threat detection, incident response,...
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SENIOR SECURITY OPERATIONS ENGINEER
3 weeks ago
bangalore, India VLink Inc Full timeTitle: SENIOR SECURITY OPERATIONS ENGINEERLocation: Bangalore, India - OnsiteEmployment Type: 12+ months ContractJob DescriptionAs a Senior Security operations Engineer, you will typically focus on leading initiatives to significantly improve an organization's security operations capabilities, including enhancing threat detection, incident response,...
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Senior security operations engineer
3 weeks ago
Bangalore, India VLink Inc Full timeTitle: SENIOR SECURITY OPERATIONS ENGINEER Location: Bangalore, India - Onsite Employment Type: 12+ months Contract Job Description As a Senior Security operations Engineer, you will typically focus on leading initiatives to significantly improve an organization's security operations capabilities, including enhancing threat detection, incident...
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SENIOR SECURITY OPERATIONS ENGINEER
3 weeks ago
Bangalore, India VLink Inc Full timeTitle: SENIOR SECURITY OPERATIONS ENGINEER Location: Bangalore, India - Onsite Employment Type: 12+ months Contract Job Description As a Senior Security operations Engineer, you will typically focus on leading initiatives to significantly improve an organization's security operations capabilities, including enhancing threat detection,...
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SENIOR SECURITY OPERATIONS ENGINEER
3 weeks ago
bangalore, India VLink Inc Full timeTitle: SENIOR SECURITY OPERATIONS ENGINEER Location: Bangalore, India - Onsite Employment Type: 12+ months Contract Job Description As a Senior Security operations Engineer, you will typically focus on leading initiatives to significantly improve an organization's security operations capabilities, including enhancing threat detection, incident response,...
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Senior NLP Engineer
1 month ago
bangalore, India gnani.ai Full timeWe are seeking a Senior Natural Language Processing (NLP) Engineer with a robust background in developing multilingual voice bots and chatbots. The ideal candidate will possess knowledge of pretraining and continual pretraining of large language models (LLMs) for multiple languages. Expertise in fine-tuning LLMs using Parameter Efficient Fine-Tuning (PEFT)...
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Live Connections | Director
2 days ago
bangalore, India Live Connections Full timeDirector - BPO Operations -Non VoiceLocation: Bengaluru, India (On-site)Experience: 15+ yearsIndustry: BPO, Insurance SectorCTC: 60LPA or 30% hike, whichever is lower.We are looking for a dynamic Director - BPO Operations -Non Voice to lead real-time shift operations at our India Service Delivery Center. This role is pivotal in ensuring financial...
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Senior Cloud Operations Engineer
1 month ago
Bangalore, India Winning Edge Full timeJob SummaryAt Winning Edge, we are seeking a highly skilled Senior Cloud Operations Engineer to join our team. This role will be responsible for designing and building custom tools to support process optimization, challenging the status-quo and improving operational efficiency.Key ResponsibilitiesRun and maintain our production infrastructure hosted on...
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Voice Accent Trainer
2 weeks ago
bangalore, India HCLTech Full timeRole : Language & Voice and Accent Training Experience : 3 to 8 Years Shift : US Shift Location : Bangalore & Noida Role, Purpose, and Scope: The key role of a Voice Accent Trainer is to help employees improve their pronunciation, enunciation, voice modulation, as well as listening and speaking skills. They are responsible for effective facilitation and...
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Voice Accent Trainer
2 weeks ago
bangalore, India HCLTech Full timeRole : Language & Voice and Accent TrainingExperience : 3 to 8 YearsShift : US ShiftLocation : Bangalore & NoidaRole, Purpose, and Scope:The key role of a Voice Accent Trainer is to help employees improve their pronunciation, enunciation, voice modulation, as well as listening and speaking skills. They are responsible for effective facilitation and...
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Live Connections | Director
2 days ago
bangalore, India Live Connections Full timeDirector - BPO Operations -Non Voice Location: Bengaluru, India (On-site) Experience: 15+ years Industry: BPO, Insurance Sector CTC: 60LPA or 30% hike, whichever is lower. We are looking for a dynamic Director - BPO Operations -Non Voice to lead real-time shift operations at our India Service Delivery Center. This role is pivotal in ensuring...
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Senior software engineer
3 weeks ago
Bangalore, India Dover India Full timeSenior Software Engineer Experience: 4-10 Years Location: Bangalore Role Description: At Blue Bite we strive to improve lives by helping the world's best brands create connected product experiences that scale. These experiences give products a voice - making them safer, more sustainable and transparent. We achieve this through the...