Senior Voice Operations Engineer
3 weeks ago
Senior Voice Operations Engineer
Location
India Responsible for all EMEA Voice services
Must Have Technical Skills
1 Cisco UC Platforms
o CUCM up to version 14
o Unity Connection
o UCCE version 12
o CUIC
o Expressway
o 3rd party applications 2Ring Acqueon Outbound Dialler Campaign Manager Verba Verint
2 AdvancedExpert Level HandsOn Experience
o Cisco UCCE with appropriate trainingcertifications
3 Technical Expertise
o E164 dial plan Translation Route Patterns Calling Search Space Partitions
o BULK Administration Tool BAT
o Jabber deployment on mobile and laptop
o IVR and Menu options within Unity Voice Mail
o Voice over IP Protocols SIP H323 MGCP SCCP
o Legacy Voice Protocols ISDN QSIG
o Debugging voice gateway including QSIG SIP protocols
Nice to Have Technical Skills
1 Voice Recording Systems
o Verba Verint
2 3rd Party Applications
o 2Ring Acqueon Outbound Dialler Campaign Manager
3 CrossTraining Potential
o Working as part of a Network and Voice team with potential to crosstrain
Soft Skills
1 Communication
o Ability to communicate at all levels End users Office Regional Managers
o Providing internal training and update workshops
2 Team Collaboration
o Maintaining and encouraging working relationships with other departments
o Knowledge transfer and creating designbuild documentation
3 ProblemSolving
o Technical fault finding and incident management
o Providing diagnosis and resolution of voice incidents
4 Project Management
o Overseeing daytoday management of the Voice estate
o Implementing change in a controlled manner
o Ensuring CMDBdocumentation is up to date
Project Overview
The role involves both operational support and project work
Projects include office relocations expansion and developmentdeployment of new telephony services
The individual will lead projects handle upgrades installations and provide highlevel support
Responsibilities Overview
Provide Level 23 support for UK voice systems
Act as an SME for UCCE and CUCM
Recommend and implement improvements for the voice estate
Diagnose and resolve voice incidents
Maintain high levels of networkvoice availability and resilience
Manage the Voice estate and recommend improvements
Ensure work quality and adherence to company standards
Maintain uptodate CMDBdocumentation
Deploy and maintain corporate standards
Follow internal policies and procedures
Critical Dependencies
1 Experience
o Demonstrable handson project involvement
o Leading projects rather than assisting
o Supporting largescale deployments
2 Location
o Responsible for all EMEA Voice services
o Providing Level 23 support for all UK voice systems
Must Needed Experience
Indepth experience with Cisco UC platforms including CUCM up to version 14 Unity Connection UCCE version 12 CUIC Expressway and 3rd party applications such as 2Ring Acqueon Outbound Dialler Campaign Manager and Verba Verint
AdvancedExpert level handson experience in Cisco UCCE with appropriate trainingcertifications
Demonstrable handson project involvement including leading projects rather than assisting
Experience in upgrading and installing Cisco UC solutions
Supporting largescale deployments on a daytoday basis
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