Undergraduate Admissions Officer

23 hours ago

India Emeritus Full time
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. 2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction. Identify and implement improvements to enhance program delivery and learner experience.
Quality Control: Ensure all communications meet quality standards and brand guidelines. Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a highquality participant experience.

Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp).
Education: Bachelor’s degree preferred.
Customer Support Experience: Prior experience in a customer service or learner support role.
Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus. Experience in Salesforce, Zendesk or any ticketing system
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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