Manager in Training

1 week ago

Noida, India EXL Full time

This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams. Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future. External Vendors – Primarily for Service Desk Management. Reports To : AVP/VP – Technology Operations Supervises : none Good understanding of Networking, Systems, Contact Center, cloud technologies and business applications. Hands on experience in one of the technical streams An industry recognized certification like ITIL / ITSM Trained/ Certified Project management methodology Trained / Certified in either Cloud technologies, DevOps, Automation solutions Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital. Working knowledge of MS office, MS Project and Visio Client stakeholder management Strong customer service orientation ability to connect with global customers and work with Global teams. Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP, Prince2, Cisco, Microsoft Work Experience Requirements Minimum 8 – 12 years in managing IT service delivery of large client relationship (800+Seats)

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