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Collections Representative

2 weeks ago


Mumbai, Maharashtra, India equentis Full time

Title: Sr. Executive - Accounts ReceivableReports To: Team leader and Head - ReceivablesSummary1) Payment Follow-Up: Contacting customers via phone calls, emails, or written correspondence to request payment for due invoices or outstanding. Monitoring and following up on accounts, ensuring timely payment and escalating collection efforts when necessary.2) Documentation and Reporting: Maintaining accurate records of collection activities, documenting customer interactions, and preparing regular reports on collection efforts, outstanding balances, and collection performance.3) Collaboration: Collaborating with internal teams, such as sales, customer service, and finance, to address customer concerns, resolve disputes, and improve the overall collections process.4) Customer Service: Providing exceptional customer service by addressing customer inquiries, resolving complaints, and addressing any concerns related to outstanding payments.5) Compliance: Ensuring compliance with legal and regulatory requirements, and company policies.Required CompetenciesExcellent Communication SkillsKnowledge of Equities Market added advantage.Negotiation SkillsExcellent Data Management SkillsGood with MS office.Having track record of Target Achievement in the range of 90 – 95%Academic Profile – B. Com / M. Com / MBA (Finance)Work Experience – 2 to 4 years (with Corporates)