AWS Contact Center Architect
2 days ago
Job Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms.Key Responsibilities:- Design, deploy, and maintain Amazon Connect-based contact center solutions.- Develop and implement cloud contact center architectures using AWS services such as Lambda, Lex, DynamoDB, S3, API Gateway, and CloudFormation.- Integrate contact center solutions with enterprise applications and backend systems.- Configure and optimize IVR flows, chatbots, and AI-driven customer interactions.- Troubleshoot and resolve issues related to telephony protocols (SIP, RTP, WebRTC).- Collaborate with business stakeholders, developers, and operations teams to ensure solutions meet performance, security, and scalability requirements.- Maintain documentation for architecture, workflows, and operational procedures.- Provide technical guidance and mentorship to junior team members.Required Skills and Qualifications:- 8+ years of IT experience, with 4+ years in contact center technologies.- 3+ years of hands-on experience with Amazon Connect.- Expertise in AWS services: Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation.- Strong understanding of telephony protocols: SIP, RTP, WebRTC.- Experience in designing and deploying cloud-native contact center solutions.- Excellent problem-solving, communication, and collaboration skills.Preferred Qualifications:- AWS Certified Solutions Architect (Associate or Professional).- Experience with AI/ML integration in contact center solutions (chatbots, voice bots).- Familiarity with DevOps and CI/CD pipelines for cloud solutions.- Exposure to multi-region or enterprise-scale contact center deployments.
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AWS Contact Center Architect
1 day ago
Hyderabad, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
1 day ago
Hyderabad, India Intellectt Inc Full timeJob Summary: We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
18 hours ago
Hyderabad, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
18 hours ago
Hyderabad, India Intellectt Inc Full timeJob Summary: We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
4 days ago
Hyderabad, Telangana, India Intellectt Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Summary:We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
2 days ago
Hyderabad, Telangana, India, Telangana Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
24 hours ago
Hyderabad, India Intellectt Inc Full timeDescription : Job Summary : We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies.The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer...
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AWS Contact Center Engineer
2 weeks ago
Hyderabad, India Blue Spire Inc Full timeBlue Spire is looking for talented AWS Connect Engineers and API Developers to join our growing technology team for our BFSI client's Enterprise AWS Connect migration projects. The candidate will work on next-gen cloud contact center solutions by being a part of solution architecture discussions, leadership, and full-stack development. The ideal candidates...
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Assistant Contact Center Manager
1 day ago
Hyderabad, India Ferty9 Fertility Center Full timeDepartment: Contact CenterLocation: SecunderabadReports To: Head of Contact CenterIndustry: HealthcareExperience Required: 6+ YearsCompensation: ₹10 – 12 Lakhs Per Annum (Based on relevant experience)Position SummaryWe are seeking a highly experienced and results-oriented Assistant Manager – Call Center Sales to support and lead a high-performing sales...
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Amazon Connect Contact Center Associate/Engineer
4 weeks ago
Hyderabad, India Weekday AI (YC W21) Full timeThis role is for one of Weekday's clients Salary range: Rs Rs ie INR LPA) Min Experience: 3 years Location: Hyderabad JobType: full-time RequirementsAbout the Role: We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for...
