Assistant Contact Center Manager
2 days ago
Department: Contact CenterLocation: SecunderabadReports To: Head of Contact CenterIndustry: HealthcareExperience Required: 6+ YearsCompensation: ₹10 – 12 Lakhs Per Annum (Based on relevant experience)Position SummaryWe are seeking a highly experienced and results-oriented Assistant Manager – Call Center Sales to support and lead a high-performing sales team at Ferty 9. In this role, you will assist the Call Center Sales Manager in driving revenue growth, achieving performance targets, and delivering exceptional patient experience. You will oversee daily sales operations, coach agents, ensure compliance with scripts and processes, and analyze KPIs to enhance productivity and sales conversions. As a leader within Telangana and Andhra Pradesh’s premier fertility brand, you will contribute significantly to enhancing patient engagement, brand reputation, and operational excellence.Key ResponsibilitiesAssist in managing day-to-day operations of the call center sales team, ensuring workflow efficiency and agent productivity.Supervise, mentor, and motivate sales agents to achieve individual and team sales targets.Monitor real-time dashboards and performance metrics, taking corrective actions when needed.Analyze call metrics, conversion rates, and other KPIs to identify trends and improve performance.Collaborate with HR and Training teams to support onboarding and development of new agents.Provide regular coaching, feedback, and performance evaluations to team members.Ensure adherence to sales scripts, quality standards, and compliance regulations.Handle escalated customer issues and ensure timely and satisfactory resolution.Support the Sales Manager in planning and executing strategic sales campaigns and initiatives.Assist with scheduling, shift planning, and managing workforce availability.Education & ExperienceBachelor’s degree in Business, Sales, Marketing, Communications, or a related field (preferred).Minimum 4+ years of experience in a call center sales environment.Minimum 2+ years in a leadership, Team Lead, or supervisory role within a call center.Skills & CompetenciesStrong leadership and team management capabilities.Proven ability to coach and motivate sales teams.Familiarity with inbound/outbound sales strategies and KPIs (e.G., conversion rate, call quality).Excellent verbal and written communication skills.High emotional intelligence, problem-solving, and conflict resolution skills.Proficiency in call center technologies (e.G., dialer systems, CRM tools).Ability to thrive in a fast-paced, target-driven environment.Preferred QualificationsExperience in a regulated industry (e.G., healthcare, finance, insurance).Knowledge of compliance requirements and standards.Fluency in English & Telugu (mandatory).Why Join Us?Opportunity to contribute to a leading fertility healthcare brand.Dynamic work environment with growth and leadership opportunities.Play a key role in enhancing patient trust and sales excellence.Ferty 9 – Empowering Families, Inspiring Hope
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Contact Center
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Hyderabad, Kolkata, Pune, India IDESLABS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per yearGood Experience in Contact CenterContact Center BA/SME (Genesys knowledge preferred)Main ResponsibilitiesResponsible for working with business/product owner and gathering requirementsDefine HOOs, Skills, IVR prompts, priorities and other configuration detailsDefine requirements around WFM and QMConsolidate and simplify IVR flows by optimizing flowsDefine...
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Contact Center Support
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Hyderabad, Telangana, India Ascensus Full timeAt Ascensus, technology is more than just a solution. It powers the business that helps millions of people save for what matters—retirement, education, and healthcare. Our technology experts tackle exciting challenges in collaborative teams, but work in an environment where individual and career development is always valued. Technology associates leverage...
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Assistant Manager
2 days ago
Hyderabad, India Ferty9 Fertility Center Full timeDepartment: Contact Center Location: Secunderabad Reports To: Head of Contact Center Industry: Healthcare Experience Required: 6+ Years Compensation: ₹10 – 12 Lakhs Per Annum (Based on relevant experience) Position Summary We are seeking a highly experienced and results-oriented Assistant Manager – Call Center Sales to support and lead a...
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Assistant Manager
2 days ago
Hyderabad, India Ferty9 Fertility Center Full timeDepartment: Contact Center Location: Secunderabad Reports To: Head of Contact Center Industry: Healthcare Experience Required: 6+ Years Compensation: ₹10 – 12 Lakhs Per Annum (Based on relevant experience) Position Summary We are seeking a highly experienced and results-oriented Assistant Manager – Call Center Sales to support and lead a...
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Assistant Manager
2 days ago
Hyderabad, India Ferty9 Fertility Center Full timeDepartment: Contact Center Location: Secunderabad Reports To: Head of Contact Center Industry: Healthcare Experience Required: 6+ Years Compensation: ₹10 – 12 Lakhs Per Annum (Based on relevant experience) Position Summary We are seeking a highly experienced and results-oriented Assistant Manager – Call Center Sales to support and lead a...
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AWS Contact Center Architect
2 days ago
Hyderabad, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
3 days ago
Hyderabad, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
2 days ago
Hyderabad, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
2 days ago
Hyderabad, India Intellectt Inc Full timeJob Summary: We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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AWS Contact Center Architect
2 days ago
Hyderabad, India Intellectt Inc Full timeJob Summary: We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
