Operations Manager
1 month ago
1. Seamless client coordination with optimum solutions in a timely manner
2. Continuous focus to be maintained on enhancing margins (on files being operated) post sales
3. Ensure systems updates are consistent and updated with all the relevant costs
4. To have continuous communication with branches and suppliers to ensure the Rooming list/Menus/Venue confirmations and Logistics activities are carried out smoothly
5. Ensure the Tour Manager activities and coordination is done for seamless service delivery
6. Ensure on-ground commitments from Suppliers/Hotels/Client are met
7. Payments to suppliers to be tracked and processed
8. File closures to be done online in a stipulated timeframe
9. Constantly gather client feedback
10. Work towards increasing profitability from budgeted margins and customer satisfaction on all files
11. Smooth coordination with internal teams – Airlines, Visa, FX, Accounts, Sales etc.
12. Ensure proper track on visa documentation, biometrics and interviews
13. Update accurate data into MICE software on a timely basis
14. Built and maintain healthy relationship with clients, transporters, hotels, airlines and other local agencies
15. Coordination with suppliers and Destination Management Companies
16. Ensure Customer information is shared with suppliers on a real time basis
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