Servicenow architect

3 weeks ago


India Enterprise Minds, Inc Full time

Position: Service Now Architect Location: Remote Job Type: Full-Time Experience Level: Senior / Expert Reports To: IT Director / VP of IT Operations / Head of Digital Transformation Experience: 8+ years Job Summary: The Service Now Architect is responsible for the overall design and development of the Service Now platform for the organization. They will act as the technical lead for implementation, customization, and optimization of Service Now, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality Service Now implementations, integrations, and workflows that improve the organization's operational efficiency. Key Responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for Service Now implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the Service Now platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other Service Now modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between Service Now and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the Service Now instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for Service Now platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable Service Now solutions. Provide technical leadership and mentoring for Service Now administrators and developers. Lead platform governance and ensure adherence to Service Now best practices. Solution Implementation & Optimization: Lead complex Service Now implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the Service Now platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the Service Now platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that Service Now access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Required Qualifications: Education: Bachelor's degree in Computer Science, Information Systems, or a related field (Master's degree preferred). Experience: 7+ years of experience with Service Now platform development and architecture. Deep expertise with core Service Now modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading Service Now implementations and large-scale architecture design. Certifications: Service Now Certified System Administrator (CSA) (Required) Service Now Certified Implementation Specialist (CIS) in relevant modules (Preferred) Service Now Certified Application Developer (CAD) (Preferred If you're ready to take on this exciting challenge, we want to hear from you Please share updated resume to Share this post if you know someone perfect for the role, and feel free to reach out to if you have any questions. Let's grow together #Job Opportunity #Now Hiring #Join Our Team Regards Nivetha Senior Talent Engineer Enterprise Minds Inc Email: Website: REINVENT GROWTH. REDEFINE EFFICIENCES. RETHINK EXPERIENCES



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