Assistant manager quality

1 month ago


Gurgaon, India TBO.COM Full time
Assistant Manager – Quality
Location: ASF Towers 249 D & E, Phase IV, Udyog Vihar, Gurugram, Haryana
FUNCTIONAL/ OPERATIONAL:
- Ensure Quality, Complaints, Escalations targets are achieved as per Client agreed standards
- Conducting / attending regular Calibrations with all stakeholders
- Being proactive in identifying learning and development needs of the team members/advisors
- Provides effective Coaching within the stipulated timelines as specified for respective processes
- Shares compliance expectations, understanding of the Quality guidelines and Complaints management with New Hires and existing staff
- Conduct briefing sessions and cascading updates to all on the operations floor
- Prepare reports based on the quality scores of the advisors
- Provide analysis on areas of opportunity and action plans to improve performance
- Providing Root Cause Analysis & TNIs
SKILLS & PROCESS ABILITIES (mandatory)
- Prior knowledge of Contract QC & Promotion QC
- Prior knowledge on Rate and Contract Loading is required
- Be extremely accurate and methodical and must be able to work independently
- Good Communication Skills
DESIRED YEARS OF EXPERIENCE & QUALIFICATION (Education):
- Graduate from recognized college
- 2 Year of Quality audit experience
- Travel Experience/Contract Loading Process experience of 2 Year Minimum
OCCASSIONAL RESPONSIBILITIES:
- Do floor support and Internal Quality Checks
- Being proactive in identifying Learning & Development needs of the team
- Training / refreshers to the team for process improvement (if required)

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