Quality Assurance Manager
1 week ago
Job Title: Quality Assurance Manager
Location: TBO Towers
FUNCTIONAL/ OPERATIONAL:
- Ensuring Quality and Compliance: Confirm quality and compliance targets are met in line with client expectations
- Effecting Quality Improvements: Participate in regular quality calibration sessions with team members
- Supporting Team Development: Assist in identifying skill gaps and devise strategies for team members
- Providing Coaching and Guidance: Deliver coaching within specified timelines to team members
- Sharing Compliance Expectations: Communicate quality and compliance guidelines to new hires and existing staff
- Facilitating Team Briefings: Organize and conduct team briefing sessions to keep staff updated on operations
- Preparation of Quality Reports: Prepare reports detailing quality scores achieved by team members
- Analysis of Quality Performance: Provide analysis on areas needing improvement and propose action plans
- Root Cause Analysis & Troubleshooting: Identify root causes of quality issues and propose solutions
SKILLS & PROCESS ABILITIES (mandatory):
- Contract Quality Control & Promotion Quality Control: Prior experience in these areas is required
- Contract Loading Knowledge: Understanding of contract loading processes
- Accuracy & Methodical Approach: Ability to work independently with high accuracy
- Good Communication Skills: Strong communication and interpersonal skills
DESIRED QUALIFICATIONS:
- Education: Bachelor's degree from a recognized institution
- Quality Audit Experience: At least 2 years of quality audit experience
- Travel Experience: Minimum 2 years of experience in contract loading or similar processes
OCCASIONAL RESPONSIBILITIES:
- Supporting Floor Operations: Participate in quality checks and provide support on the floor
- Improving Team Skills: Identify learning needs and develop strategies for team members
- Training and Refreshers: Provide training and refresher sessions for team members
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