Quality Assurance Manager

1 week ago


Gurgaon, Haryana, India TBO Full time

Job Title: Quality Assurance Manager

Location: TBO Towers

FUNCTIONAL/ OPERATIONAL:

  • Ensuring Quality and Compliance: Confirm quality and compliance targets are met in line with client expectations
  • Effecting Quality Improvements: Participate in regular quality calibration sessions with team members
  • Supporting Team Development: Assist in identifying skill gaps and devise strategies for team members
  • Providing Coaching and Guidance: Deliver coaching within specified timelines to team members
  • Sharing Compliance Expectations: Communicate quality and compliance guidelines to new hires and existing staff
  • Facilitating Team Briefings: Organize and conduct team briefing sessions to keep staff updated on operations
  • Preparation of Quality Reports: Prepare reports detailing quality scores achieved by team members
  • Analysis of Quality Performance: Provide analysis on areas needing improvement and propose action plans
  • Root Cause Analysis & Troubleshooting: Identify root causes of quality issues and propose solutions

SKILLS & PROCESS ABILITIES (mandatory):

  • Contract Quality Control & Promotion Quality Control: Prior experience in these areas is required
  • Contract Loading Knowledge: Understanding of contract loading processes
  • Accuracy & Methodical Approach: Ability to work independently with high accuracy
  • Good Communication Skills: Strong communication and interpersonal skills

DESIRED QUALIFICATIONS:

  • Education: Bachelor's degree from a recognized institution
  • Quality Audit Experience: At least 2 years of quality audit experience
  • Travel Experience: Minimum 2 years of experience in contract loading or similar processes

OCCASIONAL RESPONSIBILITIES:

  • Supporting Floor Operations: Participate in quality checks and provide support on the floor
  • Improving Team Skills: Identify learning needs and develop strategies for team members
  • Training and Refreshers: Provide training and refresher sessions for team members


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