Assistant Manager quality
3 days ago
Location : ASF Towers 249 D & E, Phase IV, Udyog Vihar, Gurugram, Haryana
FUNCTIONAL/ OPERATIONAL:
Ensure Quality, Complaints, Escalations targets are achieved as per Client agreed standards
Conducting / attending regular Calibrations with all stakeholders
Being proactive in identifying learning and development needs of the team members/advisors
Provides effective Coaching within the stipulated timelines as specified for respective processes
Shares compliance expectations, understanding of the Quality guidelines and Complaints management with New Hires and existing staff
Conduct briefing sessions and cascading updates to all on the operations floor
Prepare reports based on the quality scores of the advisors
Provide analysis on areas of opportunity and action plans to improve performance
Providing Root Cause Analysis & TNIs
SKILLS & PROCESS ABILITIES (mandatory)
Prior knowledge of Contract QC & Promotion QC
Prior knowledge on Rate and Contract Loading is required
Be extremely accurate and methodical and must be able to work independently
Good Communication Skills
DESIRED YEARS OF EXPERIENCE & QUALIFICATION (Education):
Graduate from recognized college
2 Year of Quality audit experience
Travel Experience/Contract Loading Process experience of 2 Year Minimum
OCCASSIONAL RESPONSIBILITIES:
Do floor support and Internal Quality Checks
Being proactive in identifying Learning & Development needs of the team
Training / refreshers to the team for process improvement (if required)
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