Assistant Manager quality

1 month ago


Gurgaon, India TBO.COM Full time
Assistant Manager – Quality

Location

:

ASF

Towers 249 D & E, Phase IV, Udyog Vihar, Gurugram, Haryana

FUNCTIONAL/ OPERATIONAL:

Ensure Quality, Complaints, Escalations targets are achieved as per Client agreed standardsConducting / attending regular Calibrations with all stakeholdersBeing proactive in identifying learning and development needs of the team members/advisorsProvides effective Coaching within the stipulated timelines as specified for respective processesShares compliance expectations, understanding of the Quality guidelines and Complaints management with New Hires and existing staffConduct briefing sessions and cascading updates to all on the operations floorPrepare reports based on the quality scores of the advisorsProvide analysis on areas of opportunity and action plans to improve performanceProviding Root Cause Analysis & TNIs

SKILLS & PROCESS ABILITIES (mandatory)

Prior knowledge of Contract QC & Promotion QCPrior knowledge on Rate and Contract Loading is requiredBe extremely accurate and methodical and must be able to work independentlyGood Communication Skills

DESIRED YEARS OF EXPERIENCE & QUALIFICATION (Education):

Graduate from recognized college2 Year of Quality audit experienceTravel Experience/Contract Loading Process experience of 2 Year Minimum

OCCASSIONAL RESPONSIBILITIES:

Do floor support and Internal Quality ChecksBeing proactive in identifying Learning & Development needs of the teamTraining / refreshers to the team for process improvement (if required)



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