Customer Relationship Manager

4 days ago


Mumbai, India Thoughtcom Full time

OUR BUSINESS Thoughtcom is engaged in the business of brand, marketing, and internal communications for clients in India and abroad. However, being a responsible player, the onus of putting down the operational process and talent grooming also falls on our shoulders. The role is operational in nature and entails working on multiple client accounts that need to be managed and grown over a period. In this role you will be required to assist senior client servicing managers efficiently manage our client relations and key. Operations · Assist the senior Client Servicing team members with delivering daily tasks on the allocated accounts · Liaison with the creative teams to execute tasks as per defined worklist · Research platforms and competition to develop ideas that help enhance value and drive results · Coordination with vendors across digital marketing activities like paid media, website & app development and live amplification · Prepare reports for monthly review meetings and campaign reviews for organic social media and paid media Graduate/Post Graduate degree in Marketing or any Communications discipline · A minimum work experience of at least 1 year in a client servicing role · Sound written and spoken English skills · Process-driven approach, excellent documentation and time management skills · Working knowledge of tools like Microsoft Excel, Outlook, Teams, PowerPoint and Word COMPENSATION We aspire and are on the way to become the communications partner of choice across our portfolio of services by understanding our client’s communication needs and using our strategic expertise to help our clients meet their communication objectives.



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