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Technical Support Engineer

1 month ago

Ahmedabad, India Technomine Full time

Job Title: Technical Support Engineer

Location: Ahmedabad, India

Company: Technomine

About Us: Technomine is a leading software solutions provider committed to delivering innovative technology that empowers businesses to thrive in the digital age. With a focus on customer-centric solutions and a culture of continuous improvement, we help organizations harness the power of software to drive efficiency and growth. Our diverse team of experts is dedicated to providing exceptional service and support, ensuring our clients achieve their goals seamlessly.

Job Description: We are seeking a dynamic and motivated Software Support Specialist to join our team in Ahmedabad. In this role, you will be the first point of contact for our clients, providing them with top-notch technical support and ensuring their software experiences are smooth and efficient. If you have a passion for technology and a commitment to customer satisfaction, we want to hear from you

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and chat.
  • Troubleshoot and resolve software issues promptly, ensuring minimal downtime for clients.
  • Collaborate with the development team to escalate complex issues and contribute to solutions.
  • Document support interactions and maintain accurate records in our ticketing system.
  • Assist in user training and onboarding to enhance client understanding of our software.
  • Stay updated with product knowledge and industry trends to provide informed support.
  • CRM Hands on experience is a must

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 1-2 years of experience in software support or technical support roles.
  • Strong problem-solving skills and a customer-focused mindset.
  • Excellent communication skills, both verbal and written.
  • Familiarity with software applications and troubleshooting techniques.
  • Ability to work collaboratively in a team-oriented environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and innovative work environment.
  • Work-life balance and flexible working hours.

If you’re ready to make an impact and grow your career with Technomine, we’d love to see your application

Benefits:

  • Flexible schedule
  • Food provided
  • Leave encashment
  • Provident Fund

Schedule:

  • Aus/NZ timings and US East Coast times (Mon-Fri), UK timings over the weekend.

Supplemental Pay:

  • Commission pay
  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Total Work: 1 year (Required)
  • Sales: 1 year (Required)

Language:

  • English (Required)

Work Location: In person