Technical Support Engineer

1 month ago

Ahmedabad, India Bankai Infotech Full time
Bankai Infotech is a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and design a comprehensive strategy to build a futuristic foundation for their business growth and ROI.
Designation: Technical Support Engineer
Technical Expertise
Experience of Windows Server Administration, Monitoring and troubleshooting tools.
Working hands on experience on Linux .
Working hands on experience on Database & its troubleshooting.
Experience in scripting.
Excellent problem-solving skills with a desire to take on responsibility
Have very good troubleshooting and analytical skills, System performance tuning.
Participate in root cause analysis if needed. Maintain and update network diagrams and Service provider information.
Preferably experience in network management, monitoring and troubleshooting tools.
Good document and technical skills.
Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences.
Familiarity with backup and recovery software and methodologies.
Additional experience in Fintech domain is an added advantage.
General Expertise
Exhibit a high level of individual initiative / effectively lead a team Continually seeks opportunities to increase customer satisfaction and increase client relationships.
Build’s a knowledge base of each client’s business, organization, and objectives.
Manages day to day client interaction, communicate effectively with clients to identify needs.
Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization & deliverables.
Work with the client and / or all stake holders to ensure changes are understood and approved.
Ensure solution designed meet’s internal and client expectations with respect to quality, delivery timelines and strategy.
If needed, create customized reporting for the client or team or stack holders.
Good communication skills & Self-confidence are must. Preferred fluency in English.
Ability to take direction from all levels Provide guidance for the team with technical architecture as needed Provide technical leadership for team through design and code reviews, ensuring best technical practices are applied.

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