Technical Support Engineer

4 months ago

Ahmedabad, India TIGI HR ® Full time
Technical Support EngineerExperience: 3-7 Years

Seeking a dedicated

Technical Support

Engineer with 2 to 7 years of experience, open to rotating shifts including mornings, afternoons, and nights on a fortnightly basis.Proficient in English communication, capable of comprehending and resolving client issues from diverse regions.Skilled in multitasking, capable of addressing multiple issues either as part of a team or independently.Profound knowledge of

support and communication etiquette

in

day-to-day client interactions

as an

application analyst .Exceptional command over English to translate complex technical concepts into easily understandable client emails.Responsible for promptly responding to client emails regarding reported issues and queries.Collaborating with clients for ongoing issues and product training, as well as coordinating internally with the development team.Facilitating communication and

coordination

with teams in the

US and UK

to address client issues.Conducting online

WebEx meetings

with clients to troubleshoot issues.Preparing client environments locally, including

VM

setups

with similar configurations, and testing/replicating reported issues and scenarios.Testing patches and hot fixes in a local environment.Engaging in in-house support tasks, such as database updates and preparing weekly reports.

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