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Customer Support Executive

2 weeks ago

Surat, Gujarat, India ZebraLearn Full time

Who are we looking for:

If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You'll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.

Your contribution to the team:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Coordinate with the founders and managers with a weekly status of work.

Our Ideal Candidate should have:

  • Excellent communication and presentation skills
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • A bachelor's degree in any relevant field.

Office Location - Surat, Gujarat.

Work Type - In-Office, Fulltime.

Working Days - 6 Days a week (Monday to Saturday)

Compensation - As per industry standards.

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Zebra Learn is an Ed-tech Platform with a burning passion for helping lifelong learners like you unleash their full potential. Our secret ingredient? The principle of "Learn by Doing." We strive for more than dull and monotonous learning methods. We kick it up a notch with a diverse range of books that will leave you craving more

We believe in simplifying complex concepts, making them as easy to grasp as a high-five from a friend. We're on a mission to positively impact your learning journey, ensuring you become a true leader in your field.

Whether you're a student yearning for academic success, a professional hungry for career growth, or just someone with a curious mind eager to expand horizons, ZebraLearn has got your back. We're here to spice up your learning journey, making it as thrilling as a safari adventure We aspire to transform learners into leaders who want to make it big in their careers.