Director Contact center Operations

Job Title: Contact Center Operations DirectorThe ideal candidate will have a strong background in leading blended voice operations, with a minimum of 7-8 years of experience in a leadership position.This role is responsible for driving the ideation of a Center of Excellence in contact center operations and focused on identifying value additions and process...

Key ResponsibilitiesDevelop and execute a strategic plan for contact center solutions, ensuring alignment with business objectives and market demands.Lead a cross-functional team to deliver high-quality products and features on time and within budget.Analyze market trends and customer feedback to inform product enhancements and innovations.Collaborate with...

Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title: Director Contact Center OperationsWe are seeking an experienced professional to lead our contact center operations in the US. The ideal candidate will have a proven track record of success in leading high-performing teams and driving business excellence initiatives.Mandatory qualifications include a Bachelor's degree or equivalent, with at least...

Operational Excellence StrategistJob Description:We're seeking a seasoned leader to oversee our contact center operations, driving improvements in First Call Resolution (FCR) and customer satisfaction through effective case handling.The ideal candidate will have experience in managing high-performing teams and have a proven track record of resolving complex...

Operational Excellence Specialist - Contact CenterWe are seeking an experienced professional to drive operational excellence, improve customer satisfaction, and ensure high-quality service delivery through effective case handling.This role focuses on leveraging expertise in key performance indicators (KPIs) and a solutions-driven mindset to influence and...

We're seeking an experienced Contact Center Team Lead to drive operational excellence, improve First Call Resolution (FCR), and ensure high customer satisfaction through effective case handling.This role focuses on escalating complex or high-impact customer cases, ensuring resolution with a strong focus on FCR. Partner with Team Leads and Managers to monitor...