NetApp Storage/Dell EMC field Support Engineer

3 days ago

Cochin, Kerala, India Tata Elxsi Full time

Tata Elxsi is truly your Home to a billion possibilities. We believe in opportunities for everyone - to be bold, curious and seek to shape the future. Explore what is possible, discover what you love to do and find accelerated paths for growth. At Tata Elxsi YOU MATTERWe are seeking a skilled and motivated NetApp Storage/Dell EMC Field Support Engineer to join our team.Locati on : KochiMode : PermanentExperience : 5 to 10 yearsRole & ResponsibilitiesResponsible for providing technical support and expertise in managing, maintaining, and troubleshooting NetApp/Dell EMC storage systems.Technical Support: Provide L1 and L2 support for NetApp storage systems, diagnosing and resolving technical issues in a timely manner. Trouble shooting Issues and replace fails components.Storage Management: Installing, configuring, and troubleshooting NetApp storage systems, including Data ONTAP and firmware upgrades. Oversee the support of NetApp storage solutions, ensuring they are optimized, secure, and aligned with business requirements.Performance Monitoring: Monitor storage system performance, manage capacity planning, and perform performance tuning to ensure maximum uptime and reliability.Storage Provisioning: Allocating storage resources, managing capacity planning, and ensuring efficient storage utilization.Backup and Recovery: Implement and manage data protection strategies, ensuring the availability and integrity of backups and disaster recovery processes.Customer Interaction: Work closely with customers to understand their storage needs, provide technical guidance, and ensure a high level of customer satisfaction.Documentation: Maintain detailed documentation of storage configurations, processes, procedures, and troubleshooting guides.Collaboration: Collaborate with other IT teams to ensure smooth integration and operation of storage infrastructure with other enterprise systems.24x7 Ready to visit customer place for deployment and SOW Deliverables.

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