
Support Infrastructure Manager
1 day ago
The role requires the ability to work collaboratively with a team in a fast-paced environment to ensure that our products are stable and running smoothly. The System Support Professional will be responsible for monitoring product stability, handling incidents, escalations, and communicating effectively with the team.
">">Key Responsibilities:
">">- Participate in 24x7 shifts to monitor product stability">
- Handle incidents, escalations, and communicate effectively with the team">
- Work with the infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and predefined runbooks">
- Contribute to the Operations handbook and ensure smooth hand-offs between shifts">
Requirements:
">">- ">
- Graduate degree in Information Technology or Computer Science">
- Consistently strong academic performance">
- Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter">
- Familiarity with Windows 2000/2003/2008, NTFS chkdisk/acls, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals">
- Fundamentals of Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts">
- Application Protocols: SMTP,HTTP,FTP,IMAP,POP">
- Shifts: Must be willing to work in shifts (including at night and on holidays)">
Desirable Skills:
">">- ">
- Understanding of Cloud">
- Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware">
- Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals">
- Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache(mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat">
- Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN">
- Others: Regular expressions, Rescue Kits like TRK, etc.">
- Certification: Red Hat Certified Engineer (RHCE), GCP">
Why Choose Us:
">">We celebrate one another's differences and foster a culture of belonging. Our company benefits when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.
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