Customer Support Analyst
2 weeks ago
About Us Netradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in distracted driving incidents, while also excelling in other performance indicators. With its headquarters in Bangalore and San Diego, Netradyne’s Driver•I assists organizations in enhancing safety, boosting driver retention, increasing profitability, and facilitating transparency. Job Title: Customer Support Analyst Experience: 3 to 6 Years About the Role The Customer Support Analyst serves as an important first level liaison between Netradyne and our customers. This role is responsible for ensuring the success of our customers by providing timely resolution of customer reported issues and requests. The ideal candidate will have excellent communication skills (English), customer relationship skills and experience supporting international customers (US or UK). We are 24 hrs 7 days a week 365 days centre and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday. Roles & Responsibility Responding to customer queries via phone, email, or chat in a timely and professional manner. Resolving customer reported issues and requests by probing, analysing, and working with multiple technical teams internally. Providing excellent customer service and building strong customer relationships. Logging customer requests in the ticketing tool and keeping accurate records of customer interactions. Following with customers to ensure their issues and requests have been addressed to their satisfaction and keeping them updated status of open cases. Escalating complex customer issues to next level and ensure there’s a proper hand off on escalated issues. Staying current with Product knowledge and improve technical skills to be able to resolve most of the customer issues on first contact. Continuously seeking ways to improve customer experience and assisting with implementation of new customer service processes and procedures. Requirement & Experience Bachelor’s degree/ any degree or equivalent with 3- 5 years of relevant technology support experience. Strong verbal and written communication skills with excellent interpersonal and customer service skills. Previous customer service experience, preferably in a fast-paced environment. Demonstrated ability to empathize with customers, actively listen, ability to always defuse situation than intensify one. Ability to handle stressful situations and remain calm under pressure. Demonstrate professionalism, discretion, and good judgement in all interactions with customers and co-workers. Open to working in night shifts or any shift based on business requirement. Familiarity working with ITSM/CRM tools, preferably Sales Force. Basic Networking, Storage and Platform troubleshooting skills
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Customer Support Analyst
1 month ago
Bangalore, India Netradyne Full timeAbout Us Netradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in...
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Customer Support Analyst
2 months ago
bangalore, India Netradyne Full timeAbout UsNetradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in distracted...
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Customer Support Analyst
1 month ago
bangalore, India Netradyne Full timeAbout UsNetradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in distracted...
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Customer Support Analyst
1 month ago
bangalore, India Netradyne Full timeAbout Us Netradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in distracted...
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Customer Support Analyst
2 weeks ago
bangalore, India Netradyne Full timeAbout UsNetradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in distracted...
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Customer Support Analyst
1 month ago
Bangalore City, India Netradyne Full timeAbout UsNetradyne, an innovator in fleet and road safety technologies, utilizes the potential of Artificial Intelligence and Edge Computing to transform the transportation ecosystem. By adopting Netradyne's vision-based technology, organizations have achieved remarkable results, such as a 50% reduction in road accidents and over 90% decrease in distracted...
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Workforce Support Analyst
1 month ago
bangalore, India Insight Global Full timeJob Description As a Workforce Technical Support Analyst, you will play a crucial role in ensuring the smooth operation of our workforce management systems. You will be responsible for providing technical support to end-users, troubleshooting system issues, and maintaining system integrity. Your expertise will help optimize workforce productivity and...
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Workforce Support Analyst
1 month ago
Bangalore City, India Insight Global Full timeJob DescriptionAs a Workforce Technical Support Analyst, you will play a crucial role in ensuring the smooth operation of our workforce management systems. You will be responsible for providing technical support to end-users, troubleshooting system issues, and maintaining system integrity. Your expertise will help optimize workforce productivity and...
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Tulip Support Analyst/Incident Manager
2 weeks ago
bangalore, India QAAgility Technologies Full timeJob Title: Tulip Support Analyst/ Incident ManagerYears of Experience: 4+ YearsJob Type: Hybrid (Bengaluru)Main Technology: ADO deploymentAzure Active directory & Microsoft PowerApps PlatformSAASPAAS On-premise setupMandatory Skills: ITIL certifiedIncident ManagementService NowGood analytical skillsRoles & Responsibilities: Incident manager/Support Analyst
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Customer Experience Analyst
6 days ago
bangalore, India Eastvantage Full timeJob description As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback....
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Tulip support analyst/incident manager
2 weeks ago
Bangalore, India QAAgility Technologies Full timeJob Title: Tulip Support Analyst/ Incident Manager Years of Experience: 4+ Years Job Type: Hybrid (Bengaluru) Main Technology: ADO deployment Azure Active directory & Microsoft Power Apps Platform SAAS PAAS On-premise setup Mandatory Skills: ITIL certified Incident Management Service Now Good analytical skills Roles & Responsibilities: ...
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Tulip Support Analyst/Incident Manager
2 weeks ago
Bangalore, India QAAgility Technologies Full timeJob Title: Tulip Support Analyst/ Incident Manager Years of Experience: 4+ Years Job Type: Hybrid (Bengaluru) Main Technology: ADO deployment Azure Active directory & Microsoft PowerApps Platform SAAS PAAS On-premise setup Mandatory Skills: ITIL certified Incident Management Service Now Good analytical skills Roles & Responsibilities: ...
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Junior Analyst
2 weeks ago
bangalore, India Razorpay Full timeThe Role:As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and...
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Junior analyst
2 weeks ago
Bangalore, India Razorpay Full timeThe Role: As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth...
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Senior Customer Insights Analyst
2 weeks ago
bangalore, India Eastvantage Full timeJob descriptionAs a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You...
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IT Support Services Analyst
1 month ago
bangalore, India Norstella Full timeIT Support Services Analyst Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, Citeline and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: Assess the market need and...
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It support services analyst
2 weeks ago
Bangalore, India Norstella Full timeIT Support Services Analyst Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, Citeline and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: Assess the market need...
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IT Support Services Analyst
2 weeks ago
Bangalore, India Norstella Full timeIT Support Services Analyst Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, Citeline and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: Assess the market need and...
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Senior customer insights analyst
2 weeks ago
Bangalore, India Eastvantage Full timeJob description As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer...
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Senior Customer Insights Analyst
2 weeks ago
Bangalore, India Eastvantage Full timeJob description As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback....
