Junior Analyst

2 months ago

bangalore, India Razorpay Full time

The Role:As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.Good to have :Resolve Merchant tickets over Freshdesk and call the merchant.Quick turnaround time to answer Merchant queries and maintain the right categorisation of ticketsIdentify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.Follow communication procedures and guidelinesGo the extra mile to engage customers and keep them happyCollect and pass feedback to the respective stakeholders bring in impactful solutionsYou will be able to interact with some of the largest new age businesses in the country.Mandatory Qualifications:Minimum qualification - Bachelor's DegreeMin 1- 2 years of experience.Should be willing to work in rotational shifts b/t 9am to 9pmExperience in monitoring transactions and ensuring compliance with relevant regulations.Strong proficiency in handling both email and voice processes.Excellent communication and interpersonal skills.Ability to multitask and manage time effectively.Attention to detail and ability to analyze information accurately.Strong problem-solving and decision-making skills.Ability to work collaboratively in a team environment.Knowledge of industry trends and best practices in fintech or banking.

  • Junior Analyst

    4 weeks ago

    bangalore, India Razorpay Full time

    The Role: As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and...

  • Junior Analyst

    4 weeks ago

    Bangalore, India Razorpay Full time

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    Bangalore, India Razorpay Full time

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    4 weeks ago

    bangalore, India Razorpay Full time

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    2 months ago

    Bangalore City, India Razorpay Full time

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    2 months ago

    Bangalore, India Razorpay Full time

    The Role: As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth...

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    1 month ago

    bangalore, India Razorpay Full time

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    2 months ago

    bangalore, India Razorpay Full time

    The Role:As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and...

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