Senior Customer Insights Analyst

2 months ago

Bangalore, India Eastvantage Full time

Job description As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization. You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities. Responsibilities Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience. Verbalize and translate these insights into actionable tasks. Develop monthly and ad-hoc reporting. Maintain Qualtrics dashboards and surveys. Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools Understand data sets within the Data Services Enterprise Data platform and other systems Translate user requirements independently Work with Business Insights, IT and technical teams Create PowerPoint decks and present insights to stakeholders Qualifications Bachelor's degree in data science/Analytics, Statistics or Business. Masters degree is a plus. Extract data and customer insights, analyze audio or speech, and present them in any visualization tool. 5+ years of experience in an analytical, customer insights or related business function. Basic knowledge of SQL and Google Big Query. 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation Well-organized and high energy. You are available to work from our Bangalore office from Day 1 in a night shift.

  • Senior Customer Insights Analyst

    2 months ago

    bangalore, India Eastvantage Full time

    Job descriptionAs a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You...

  • Senior customer insights analyst

    2 months ago

    Bangalore, India Eastvantage Full time

    Job description As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer...

  • Senior Customer Insights Analyst

    2 months ago

    Bangalore, India Eastvantage Full time

    Job description As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer...

  • Senior Customer Insights Analyst

    2 months ago

    bangalore, India Eastvantage Full time

    Job descriptionAs a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You...

  • Senior Business Insights Analyst

    1 month ago

    Bangalore, India East Vantage Full time

    Job OverviewWe are seeking a highly skilled Senior Data Analyst to join our team at East Vantage. The ideal candidate will have a strong background in data analysis and customer experience.ResponsibilitiesAs a Senior Data Analyst, you will be responsible for analyzing large datasets to identify trends and insights that drive business decisions. You will work...

  • Senior Analyst Enterprise Insights

    4 weeks ago

    bangalore, India Giant Eagle, Inc. Full time

    Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family. The Senior Analyst will play a meaningful role in helping Giant Eagle develop rich insights about customer and market trends to inform our merchandising plans. This role will be on using your analytical mind...

  • Senior Analyst Enterprise Insights

    2 months ago

    Bangalore, India Giant Eagle, Inc. Full time € 37,000

    Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family. The Senior Analyst will play a meaningful role in helping Giant Eagle develop rich insights about customer and market trends to inform our merchandising plans. This role will be on using your analytical mind...

  • Senior Analyst Enterprise Insights

    2 months ago

    bangalore, India Giant Eagle, Inc. Full time

    Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family.The Senior Analyst will play a meaningful role in helping Giant Eagle develop rich insights about customer and market trends to inform our merchandising plans. This role will be on using your analytical mind...

  • Senior Analyst Enterprise Insights

    4 weeks ago

    bangalore, India Giant Eagle, Inc. Full time

    Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family.The Senior Analyst will play a meaningful role in helping Giant Eagle develop rich insights about customer and market trends to inform our merchandising plans. This role will be on using your analytical mind...

  • Senior analyst enterprise insights

    1 month ago

    Bangalore, India Giant Eagle, Inc. Full time

    Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family. The Senior Analyst will play a meaningful role in helping Giant Eagle develop rich insights about customer and market trends to inform our merchandising plans. This role will be on using your analytical...

  • Senior Analyst Enterprise Insights

    2 months ago

    bangalore, India Giant Eagle, Inc. Full time

    Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family.The Senior Analyst will play a meaningful role in helping Giant Eagle develop rich insights about customer and market trends to inform our merchandising plans. This role will be on using your analytical mind...

  • Senior Analyst Enterprise Insights

    4 weeks ago

    bangalore, India Giant Eagle, Inc. Full time

    Grow. Learn. Thrive. Giant Eagle is where your career can soar high. At Giant Eagle, you are so much more than an employee. You are part of the Family. The Senior Analyst will play a meaningful role in helping Giant Eagle develop rich insights about customer and market trends to inform our merchandising plans. This role will be on using your analytical mind...

  • Customer Experience Analyst

    1 month ago

    bangalore, India Eastvantage Full time

    Job description As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback....

  • Senior Analyst

    3 weeks ago

    bangalore, India Eastvantage Full time

    Job Description: As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback....

  • Senior analyst

    3 weeks ago

    Bangalore, India Eastvantage Full time

    Job Description: As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer...

  • Senior Analyst

    4 weeks ago

    bangalore, India Eastvantage Full time

    Job Description: As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback....

  • Senior Analyst

    3 weeks ago

    bangalore, India Eastvantage Full time

    Job Description:As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback....

  • Senior Analyst

    4 weeks ago

    bangalore, India Eastvantage Full time

    Job Description:As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback....

  • AKIRA Insights | SCALA Data Engineer | bangalore

    6 days ago

    bangalore, India AKIRA Insights Full time

    Job Title: Data Engineer (SCALA)Location: Pune, IndiaExperience: 3-5 yearsCompany DescriptionAkira Insights is a boutique pure-play Data & Analytics consulting firm providing services to Multinational corporations, Large enterprises, and Fortune 500s from various sectors helping businesses unlock valuable insights from their data.Job Summary:We are looking...

  • Senior Data Analyst

    2 months ago

    bangalore, India Eastvantage Full time

    Job descriptionAs a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You...