Senior Business Insights Analyst
4 days ago
Job Overview
We are seeking a highly skilled Senior Data Analyst to join our team at East Vantage. The ideal candidate will have a strong background in data analysis and customer experience.
Responsibilities
As a Senior Data Analyst, you will be responsible for analyzing large datasets to identify trends and insights that drive business decisions. You will work closely with cross-functional teams to develop and implement data-driven solutions that improve customer experience.
Key Responsibilities
- Stitch and analyze data from primary and secondary sources to determine key drivers of customer success, loyalty, and experience.
- Develop monthly and ad-hoc reporting to provide actionable insights to stakeholders.
- Maintain Qualtrics dashboards and surveys to ensure data accuracy and relevance.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance, or launch of new tools.
- Work with Business Insights, IT, and technical teams to ensure seamless data integration and analysis.
Qualifications
To be successful in this role, you will need:
- A Master's degree in a related field.
- 5+ years of experience in an analytical, customer insights, or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia, or another Experience Management platform.
- Hands-on experience with statistical techniques such as profiling, regression analysis, trend analysis, and segmentation.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about data analysis and customer experience, we encourage you to apply for this exciting opportunity.
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