Fundraising Manager

2 weeks ago

Delhi, India Certified Listeners Society Full time

Job Title: Fundraising Manager – RetailLocation: Delhi India (On-site and Virtual)Job Type: Full-Time | National RoleCompensation: ₹70,000–₹110,000 INR/month, based salary + bonus based on experience and fitReports to: Country Lead – CLS IndiaTeam: Leads a team focused on retail donor acquisition and volunteer-driven fundraising.About Certified Listeners Society (CLS)Certified Listeners Society is a registered not-for-profit in Canada, operating in India under the Certified Listener Foundation (PAN: AAMCC8781F). Through our digital platform, we offer free 24/7 emotional support and have impacted over 1.5 million individuals globally. Through innovative volunteer programs like IGNiTE365, CLS provides 24/7 emotional support, tools for generational wellness, and community-led healing.Websites:- Website IND - Website CND - OverviewThe Retail Fundraising Manager will design and execute CLS India’s retail fundraising programs to acquire, engage, and retain individual donors nationwide. This includes leading the Face-to-Face (40%), Peer-to-Peer (40%), and Tele-calling (20%) channels, ensuring fundraising targets are met while building sustainable donor pipelines.Key Responsibilities1) Face-to-Face (40%)- Develop and manage high-impact F2F fundraising teams in key cities.- Recruit, train, and supervise F2F fundraisers.- Create outreach scripts, branded materials, and conversion tracking.- Optimize donor acquisition, average gift size, and retention.2) Peer-to-Peer (40%)- Lead up to 6,000 volunteers/year (500 per month) in CLS’s iMPACT365 program.- Implement onboarding, training, and performance tracking systems.- Manage volunteer incentives and recognition programs (leader boards, awards, testimonials).- Partner with Marketing for toolkits, campaign messaging, and reporting dashboards.3) Tele-calling (20%)- Build and oversee a tele-calling donor acquisition/retention team.- Develop call scripts, training, and compliance procedures.- Track metrics such as call-to-donation conversion and average donation size.- Ensure accurate data entry and integration into CRM.Qualifications & Experience- Bachelor’s or Master’s in Non-profit Management, Business, or related field.- 5+ years in fundraising, retail donor acquisition, or grassroots campaigns.- Experience managing large volunteer or fundraising teams.- Fluency in English; regional Indian languages preferred.- Strong data and performance-tracking skills.- Excellent leadership and communication abilities.What We Offer- A chance to build India’s largest retail donor base for emotional wellness.- Work with a mission-driven, international team.- Leadership growth within a fast-scaling non-profit.To Apply:- Please send your CV and a short cover letter to (Insert email/portal) with subject line: Fundraising Manager - Retail

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