Sfsf learning management consultant

3 days ago


Hyderabad, India Tata Consultancy Services Full time

Role**SFSF Learning Management Consultant (LMS) Desired Experience Range**5 to 8 yrs Required Technical Skill Set**SFSF Learning Management Consultant (LMS) Location: Chennai , Hyderabad Roles and Responsibilities: · Must Have - Half Yearly release management activities - Should be able to do reporting using adhoc reports and PRD · Knowledge of SQL and scripting (PRD and BIRT) · Understanding of ITIL and Agile · Ability to work independently as a self-starter, and within a team environment. · Good communication and presentation skills . Experience working with business stakeholders Good to Have ·Able to integrate LMS with other modules of SF like CDP, Biz X, JAM - Understand and evaluate business requirements · Follow ITIL Processes in order to execute support activities. · Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA · Trouble-shoot issues and offer solutioning and user guidance when needed · Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes · Ensure regular connects with Onsite team for providing daily status updates · Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer’s quality policy and procedures. · Presenting the status of work to customer in Weekly and Monthly Status Meetings Provide service improvement suggestions



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